Sherwin Williams Case Study

Great Essays
Introduction
To provide a thorough review and analysis of the performance management system of the Sherwin-Williams corporation, we collected data at both the corporate and retail level. Two current Sherwin-Williams employees, Samantha Grayshaw and Alex MacLellan assisted in data collection. A situational analysis was also conducted to understand the internal and external environment of the organization. This report highlights the strengths and areas of improvement of the current performance management system using Grayshaw and MacLellan as case studies. It concludes with three recommendations on how Sherwin Williams can enhance the current system, meet the needs of employees, and stay competitive in its industry.
Situational Analysis
Sherwin-Williams is a leading global company that specializes in the manufacture, distribution, and sale of different paints, coatings, and other related products. Their main paint and coating products include: special purpose coatings, OEM coatings, and
…show more content…
Employees are formally evaluated once a year in the form of an appraisal form, appendix D-G, and informally on an ongoing basis by direct supervisors. Samantha Grayshaw, a lead analyst in the marketing department, says that her boss will regularly provide her with feedback and recommendations following a presentation. Poor performers may receive occasional scolding, which is difficult to process at first, but, later, can be a helpful tool to improve performance. Although, she is only formally evaluated by her direct supervisor, other departments with a more collaborative and team centered work environment receive evaluations from peers. This 360-degree style process only works in certain departments and is not the common practice overall at

Related Documents

  • Improved Essays

    The officer is evaluated on communication, positive influence, networking, and leading ability as seen by them. The feedbacks are interpreted and the summary is sent to the office as feedback on their performance. In most cases, the summary gives guidance on the area that needs improvement and the officer works on the constructive feedback to improve on those…

    • 458 Words
    • 2 Pages
    Improved Essays
  • Great Essays

    Xacc/280 Week 7 Checkpoint

    • 1479 Words
    • 6 Pages

    Employee satisfaction, retention, training and skills are very important measures as employees are the direct link to customers and products. Lack of any of these measures would prevent complete success within the company. Measures for systems include the ability to launch new products, create more value for customers, and penetrate new markets. As previously mentioned, in a growing market, a company cannot rely on solely one product to succeed; they must be continuously improving and creating new products to stay ahead of the competition. Measures for organizational procedures include the alignment of employee incentives with overall organizational success factors and rates of improvement in critical customer-based and internal processes (Olsen,…

    • 1479 Words
    • 6 Pages
    Great Essays
  • Decent Essays

    References The Sherwin-Williams Company. (2015). Sherwin-Williams Company MarketLine Company Profile, 1-30.…

    • 114 Words
    • 1 Pages
    Decent Essays
  • Great Essays

    The purpose of the following study is to determine how a recent price increase will affect the demand of Sherwin William’s three main customers segments, Do It Yourselfers (D.I.Y.), Residential Repainters, and Professional Coatings. Through an analysis of each segment’s price elasticity and demand functions, Sherwin Williams hopes to develop strategies to better cope with possible changes in demand. As customer relationships are incredibly important to the company, especially with customers in the Residential Repaint and Professional Coatings segments, it is vital for the company to know how its customers will react to changes in price and develop strategies to counteract any reduction in the demand for its products. Causes of the Price…

    • 1513 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    Crafton Industries, Inc. ……………… ………………………….. I. How might one characterize the carpet and rug industry and Crafton’s position in the industry? Based on manufacturer sales, in 2009, the U.S.A business and consumers spent around $17 billion for floorcoverings. In the same year (2009) carpet and rug manufacturers posted the sales range of $9.36 billion.…

    • 1240 Words
    • 5 Pages
    Improved Essays
  • Decent Essays

    Currently, the American population lives within fifty miles of a Sherwin Williams store. Considering the size of the United States, this is quite miraculous. Even still, the company's future goal is that “no matter where you are in the world or what surfaces you’re coating, Sherwin-Williams [can provide] innovative solutions that ensure your success” (sherwinwilliams.com). It's quite obvious they plan on making their presence known internationally, just as they have in the United States. In their plan to execute this strategy (which can be referred to as "Cover the Earth"), responsibility is focused on customers, shareholders and community.…

    • 314 Words
    • 2 Pages
    Decent Essays
  • Improved Essays

    The first purpose of performance management systems is to help top management achieve strategic business objectives (Aguinis, 2013). This reinforces behaviors that are consistent with the company’s cultures and goals and also plays an important role on the commitment, engagement and loyalty of company employees. Employees whom have clear expectations, can align their values and vision with the company’s, understand what is expected of them and what they earn in return will have higher satisfaction and longevity within an organization. In closing, Meryl Lynch’s approach as Aguinis tells an excellent insight into what employees truly desire. “This is what we expect of you, this is how we are going to help you in your development, and this is how you’ll be judged relative to compensation”.…

    • 1022 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Individuals are motivated differently and so Electro Logic must be able to incentivize and appeal to the wide range of its employees. In order to properly motivate new and continuing employees, it is imperative to find solutions for current and exiting employees in hopes of prevent a high employee turnover rate. Through various exiting interviews of employees from different departments it helps management see through the perspective of an employee. Following are examples of firsthand notes highlighting key employee thoughts and feelings toward work performance and the people involved.…

    • 864 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Peter Novelli Case Study

    • 836 Words
    • 4 Pages

    Silzer and Dowell (2009) contend that effective leadership and management are related to “positive outcomes for the organization, such as decreased turnover, increased employee commitment and engagement, and enhanced high-potential talent retention and development” (p. 351). The roles of the strategic leaders at Porter Novelli were effective in the formation of the performance management strategy. Two key roles that contributed to the success of the performance management strategy were the senior leadership team (chief executive officer, president, and chief strategy officer) and…

    • 836 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Jaguar Land Rover Essay

    • 3307 Words
    • 14 Pages

    JLR now place a greater emphasis on providing quality feedback halfway through the year, which helps to improve performance and facilitates a conversation about individual development and career plan. The HRM department use findings from appraisals to match the skills and potential of individuals with new or vacant positions with the company. This helps the employees to gain diverse experience and develop valuable new skills by enabling them to try new roles. JLR Sustainability report (2011) states that for hourly paid production employees, appraisal is used to assess each individual’s contribution to quality, safety and teamwork as well as production volume.…

    • 3307 Words
    • 14 Pages
    Great Essays
  • Superior Essays

    According to (Obisi. Chris , 2011) “Organizational performance and its resultant efficiency and effectiveness can only be achieved when individuals are continuously appraised and evaluated. Appraisal outcomes are analyzed to explain strengths and weaknesses and set agenda for better future performance. Organizations should stop giving less attention to the evaluation of their employees and recognize that organizational training needs can only be identified from performance appraisal outcomes”. On the other hand employee evaluations should show employees where improvement is needed.…

    • 1153 Words
    • 5 Pages
    Superior Essays
  • Great Essays

    Brief Summary South Field packaging provides packaging materials and services to medical device manufactures .This case captures difference in perspective between VP Mark Sanders and one of his direct report Regional Manager, Frank Belby on performance standards and annual performance review. Sanders' preparation for Belby's annual performance review provides a foundation for discussing the common challenges and difficulties associated with performance reviews. Specific issues include the requirement to define criteria for evaluation as well as the question of whether Belby's health should result in his performance review. Overall South field's evaluation processes a great and efficient approach to evaluate worker’s potential. 1.…

    • 1388 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Instead, we would conduct all business operations, such as meetings with wholesalers, marketing and advertising through an office. Our office will be located in Shinjuku, Tokyo where it is “the largest neighborhood in Japan.” In this area, we can maximize exposure to consumers that are commuting in the city. Sherwin Williams will ship its exports from the Port of Los Angeles to Port of Tokyo. The company has tens of distribution facilities in the state of California, such as in Moreno Valley, Ontario, San Diego, and Victorville (see Appendix H).…

    • 767 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Critique of the Performance Management Process The Performance Management System (PMS) has defined steps that make up a Performance Management Process (PMP), represented by six important stages. To be effective, it is necessary for alignment of the PMS with an organization’s vision, mission, and strategic goals, and perhaps most important, includes full participation from management at each step in a PMP. The steps or components in the PMP interconnect, whereby if a step fails to meet the intended purpose, the system as a whole suffers negative repercussions. Two related and interconnected components of the PMP outlined, are in the beginning stages of the process, prerequisites, and performance planning.…

    • 949 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    For instance, Hiram had announced new targets for the salespersons, laid off 10% of staff from each unit regardless of performance and ordered reduction of time spent on each customer by customer care representatives among other changes (Kerr, 2003). In this case study, the answer to the question whether Rainbarrel should consider revisiting its approach to performance management is a resounding “yes”. Hiram Phillips made unprofessional decisions of laying off staff from each unit and authoritatively restructuring incentives without hearing from the employees and consulting extensively. In management, involving employees in decision-making is one way of quenching and minimizing likelihood of resistance or go slow. In fact, Hiram had confused performance with productivity as the real problem at Rainbarrel Products Company was not performance but a challenge in the external environment.…

    • 813 Words
    • 4 Pages
    Improved Essays