Continuous Quality Improvement Case Study

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“Mrs. Smith, your EKG is showing me that you are having a heart attack.” As I place my hand on her shoulder, “take a deep breath, I here now. I will not allow anything bad to happen.” Unfortunately, Mrs. Smith died on the way to the hospital and despite our exhaustive efforts, she could not be revived. The realization that some patients die regardless of the care rendered is something I have come to understand.

Eight years in emergency medical services have taken me through the entire spectrum of emotions; from the sadness of death to the excitement of birth. As a physician who will encounter similar situations, experiencing these emotions will serve as a foundation to overcome them.

In the role of Continuous Quality Improvement Manager,

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