Essay on Case Study: A New Work Ethic

1249 Words May 12th, 2012 5 Pages
Case 4.4:
“A New Work Ethic”


Maria Leiva


Prof. Chuck Brooks


January 29, 2012

This assignment discusses the case of James Sheehy, who worked undercover in a restaurant and discovered the attitude of the younger generations towards work ethics, especially under the customer service area, which they lacked, and also how they perceived employee theft. The following questions are to help us analyze and maybe even understand where business in America is heading, especially with a capitalist society.

1. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced.
The attitude described by James Sheehy unfortunately is not
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Shaw (2010) advices that as long as these new generations have the “freedom to influence the nature of their jobs and pursue their lifestyles,” they would be willing to work hard (p. 156), so ignoring the attitude that Sheehy’s co-workers have is not the solution to the problem, instead, delegating responsibility, getting the employees more involved in the decision making process, and accepting positive feedbacks are excellent ways to avoid business failure in the future. Unquestionably there are several factors that contribute to a business failure other than attitude, but definitely this aspect of business will keep our capital society afloat. 3. Explain whether it is more reasonable to expect workers, especially in a capitalist society, to be more devoted to their jobs, more concerned with quality and customer service, than Sheehy’s coworkers were.
Adam Smith’s concept of the Invisible Hand explains that human beings are acquisitive creatures and self-motivated, in an economic sense, to gain personal advantage; if we believe this

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