Essay about Business and Admin Unit 1

1566 Words Jul 6th, 2013 7 Pages
Unit one: Principles of personal responsibilities and working in a business environment


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 8 pages and is made up of 7 Sections.

Name: Kim Wiles

Section 1 – Know the
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4) Notice any unexpected changes.

Section 3 – Understand how to communicate effectively with others

1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.

|Methods of communication |Description |
|Verbal communication |1. Telephone |
| | |
| | |
| |2. One to one discussions. |
| | |
| | |
|Non-verbal communication |1. Gestures. |

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