Here 's What Happened
Last summer I worked as an assistant director for a summer camp program. Before enrolling, the children and the parents have to sign waivers to protect the summer camp program from certain situations. One important form parents have to fill out would be that if their child were to bring devices into the center they would be fully responsible for the item that they brought in. The summer camp program would not be responsible for lost or stolen devices. I have worked at the summer camp for the third summer in a row and I was very aware of what the paper had stated clearly and I was aware that the parents had signed and dated the form.
One day a parent named Miss Miller came in in accused the center of taking away her child 's video game device. Her son had gone home and told the mom that his device was taken away and put in the office until the mother came in to get the item. The mother became very frustrated and started screaming at me in front of a room full of families and children during summer camp drop off hours. She was upset that her son had got his device taken away due to the amount of money she paid it. After notifying her that her sons device was not taken away she …show more content…
As a summer camp provider there are multiple parents with multiple needs. It is important to make sure that I communicated frequently in clearly with each and every parent to assure that their child was having their needs met. It was also a great opportunity to get to know Miss Miller and understand why she always seemed so frazzled and easily frustrated. Dealing with the specific situation allowed for me to learn more about parents and get an understanding as to where they 're coming from a different perspective. Having her come into the office and sit down was a great way to respond to the situation at the