Essay Analyzing and Interpreting Data – BIMS, Inc.

1798 Words Jun 10th, 2013 8 Pages
Analyzing and Interpreting Data – BIMS, Inc.
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Analyzing and Interpreting Data – BIMS, Inc.

Consulting Group – Team D has performed a series of analysis on behalf of the top management of Ballard Integrated Managed Services, Inc (BIMS). These tasks were the result of an emerging trend of attrition and employee dissatisfaction within their organization. The initial actions taken involved data collection that were presented in the form of an internal employee survey. The data collection analysis revealed our hypothesis and we set out to prove that the increase in employee turnover was due to low employee morale and poor employee performance.
The initial survey leads us to a very low response rate of 17.3%—we did not achieve
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Unfortunately the information did not provide BIMS with the exact information they were looking for. The cause of this was the survey questions, limited survey return, and entry errors. An effort to gain a better insight was completed with the completion of a new survey. The new survey was conducted as an exit interview. Much of the same information was obtained such as gender, length of service, work division, training, pay, and organizational communication but question wording and response wording changed. Appendix C shows the initial results of the BIMS survey which correlated responses 1=Very Negative-5=Very Positive. Appendix D shows BIMS changed the survey format for 1=Strongly Do Not Agree-5=Strongly Agree.
The original data presented in Appendix C shows that there are a few conclusions that can be inferred. Question A asks, “In which division do you work?” Based on the data, there is a fair representation of food and housekeeping workers in the survey but maintenance only represented 12% of the survey. One must keep in mind the survey only generated a 17.3% response from employees, so it is plausible that maintenance represented the group with the largest non-response rate.
Question B asks, how long have you worked for BIMS? The information provides a range (in months) of the survey respondents. The range was from two months of service to 328 months. Although this is a very broad range, the average of respondents does represent

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