Introduction
Controlling and improving quality has become an important business strategy for many organizations, manufacturers, distributors, transportation companies, financial services organizations, health care providers, and government agencies. Quality is a competitive advantage. A business that can delight customers by improving and controlling quality can dominate its competitors.
1.1 Definition of Quality Control
Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. Quality control requires the business tocreate anenvironment inwhich both employees and management strive for perfection. This is done by creating benchmarks for product quality, training personnel, and testing products to …show more content…
Customers share their views on products and services on product review sites and social media, such as Facebook. Positive comments and reviews can reinforce the marketing efforts, but quality problems can have a damaging effect on the reputation of the company if the word spreads. A major quality issue, such as a product recall, may also attract media attention and cause further damage.
1.3 Benefits of Using Quality Control in Manufacturing
The most obvious beneficiary of quality control is the customer, who receives a high-quality product. This, in turn, benefits the company by ensuring customer satisfaction, customer loyalty, and spreading the word about the quality of the company's product. Therefore, quality control in manufacturing pays off for a company in both reputation and revenue. Companies with quality control procedures in place are far less likely to face product recalls or safety hazards from poorly constructed products.
1.4 The Role of Quality Control
Controlling and improving quality has become an important business strategy for many organizations, manufacturers, distributors, transportation companies, financial services organizations, health care providers, and government agencies. Quality is a competitive advantage. A business that can delight customers by improving and controlling quality can dominate its competitors.
1.1 Definition of Quality Control
Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. Quality control requires the business tocreate anenvironment inwhich both employees and management strive for perfection. This is done by creating benchmarks for product quality, training personnel, and testing products to …show more content…
Customers share their views on products and services on product review sites and social media, such as Facebook. Positive comments and reviews can reinforce the marketing efforts, but quality problems can have a damaging effect on the reputation of the company if the word spreads. A major quality issue, such as a product recall, may also attract media attention and cause further damage.
1.3 Benefits of Using Quality Control in Manufacturing
The most obvious beneficiary of quality control is the customer, who receives a high-quality product. This, in turn, benefits the company by ensuring customer satisfaction, customer loyalty, and spreading the word about the quality of the company's product. Therefore, quality control in manufacturing pays off for a company in both reputation and revenue. Companies with quality control procedures in place are far less likely to face product recalls or safety hazards from poorly constructed products.
1.4 The Role of Quality Control