Reflection
Problem Solving
It is the effectiveness of one skills that truly define a leader. Ultimately, “leadership skills are defined in this chapter as the ability to use one’s knowledge and competencies to accomplish a set of goals or objectives (Northouse, 2015, p. 44). For the most part I would say my problem solving skills are fairly decent. I am not paralyzed by difficulty or unforeseen issues. I actually regard my problem-solving capabilities as one of my gifts because “according to Mumford, Zaccaro, Harding, et al. (2000), problem-solving skills are a leader’s creative ability to solve new and unusual, ill-defined organizational problems” (Northouse, 2015, p. 48). Thus, these “skills include being able to define significant problems, …show more content…
49). I always try to have sound judgement but I do not always. Sometimes I operate out of emotion, which is rarely good. I have learned, at times, the hard way, the importance of understanding other perspectives, because it means that I am “being sensitive to other people’s perspectives and goals— being able to understand their point of view on different issues” (Northouse, 2015, p. 50). I have to react with sound judgement when there is an issue on my team. Previously, I worked at Starbucks as a Shift Supervisor and I discovered that someone who I had befriended on staff was stealing from the store. I truly had to use sound judgement in this situation because regardless I was going to tell the Store Manager, but I wanted to do it in the right way and I also wanted to help my friend. I thought about for the remainder of shift what problems are facing? What motivated him to do this? How can this be a teachable lesson? I told the Store Manager and asked her if I could speak to the employee before she did, to tell him I that I alerted her. She agreed. I told him that I saw him stealing and that I had to tell the manager and that I was sorry. I asked him what was going on in his life that he did not feel he could tell me but rather decided he needed to steal? He began to cry and told me his mother had lost her job and that he was stealing other employee’s tips to help her out. I told him we could have easily given you more hours and that I wish he had made a better decision. This instance of behavioral flexibility allowed me to “change and adapt [my] behavior in light of an understanding” of his perspective (Northouse, 2015, p. 50). This skill approached self-reflection has truly revealed where I need to grow more as a leader but also how far I have come. I
Problem Solving
It is the effectiveness of one skills that truly define a leader. Ultimately, “leadership skills are defined in this chapter as the ability to use one’s knowledge and competencies to accomplish a set of goals or objectives (Northouse, 2015, p. 44). For the most part I would say my problem solving skills are fairly decent. I am not paralyzed by difficulty or unforeseen issues. I actually regard my problem-solving capabilities as one of my gifts because “according to Mumford, Zaccaro, Harding, et al. (2000), problem-solving skills are a leader’s creative ability to solve new and unusual, ill-defined organizational problems” (Northouse, 2015, p. 48). Thus, these “skills include being able to define significant problems, …show more content…
49). I always try to have sound judgement but I do not always. Sometimes I operate out of emotion, which is rarely good. I have learned, at times, the hard way, the importance of understanding other perspectives, because it means that I am “being sensitive to other people’s perspectives and goals— being able to understand their point of view on different issues” (Northouse, 2015, p. 50). I have to react with sound judgement when there is an issue on my team. Previously, I worked at Starbucks as a Shift Supervisor and I discovered that someone who I had befriended on staff was stealing from the store. I truly had to use sound judgement in this situation because regardless I was going to tell the Store Manager, but I wanted to do it in the right way and I also wanted to help my friend. I thought about for the remainder of shift what problems are facing? What motivated him to do this? How can this be a teachable lesson? I told the Store Manager and asked her if I could speak to the employee before she did, to tell him I that I alerted her. She agreed. I told him that I saw him stealing and that I had to tell the manager and that I was sorry. I asked him what was going on in his life that he did not feel he could tell me but rather decided he needed to steal? He began to cry and told me his mother had lost her job and that he was stealing other employee’s tips to help her out. I told him we could have easily given you more hours and that I wish he had made a better decision. This instance of behavioral flexibility allowed me to “change and adapt [my] behavior in light of an understanding” of his perspective (Northouse, 2015, p. 50). This skill approached self-reflection has truly revealed where I need to grow more as a leader but also how far I have come. I