Companies has increasingly improve their customer service in their reverse logistics management. More importantly, consumers just want their voice heard and someone to actually do something about their complaints. Truly, customer service in reverse logistic has meet or exceed customer expectations. A company goal is to use customer service to keep consumers gratified with their products, before, during, and after the first delivery. Furthermore, these characteristics of good customer service in reverse logistic consist of agile adaptability, inventory management, cycle times, and cost of returns items. Companies such as McDonald handles a complaint in my different ways. For example, a consumer may call or send in a letter to give feedback…
They have to overcome these challenges effectively. These will lead them to reduce their operational costs improve their bottom lines, satisfied customers and better environmental compliance.
It is essential for all organisations to understand that RL is ever growing aspect of most supply chains. The challenges faced by them need to be understood and overcome by all concerned members of the supply chain,
2.6.2 Barriers in Reverse Logistics
Barriers to Reverse logistics activities
The terms returns management(RM) and reverse logistics(RL) have been used interchangeably in literature. However, there exists a difference between the two terms. For the purpose of this thesis the following definition is used to describe reverse logistics:
“Reverse Logistics is the process of moving goods from their typical final destination for the purpose of capturing value […] Reverse logistics is limited to the movement of goods or material “backward” through the supply chain”
That is the…
• Devising specific policies for Reverse logistics.
• Allocating special budget for Reverse logistics.
• Including Reverse logistics as a Key Result area in Job responsibilities.
• Including Reverse logistics in training of employees.
• Dedicating special areas for Return material storage.
• Giving Reverse logistics same priority as forward logistics.
• Including Reverse logistics performance in employee appraisals.
• Nominating special transportation for returns.
An Industry Partial Survey of Operations Management Supply Chain and Logistics Issues
Thomas College – Class MG 338 M
Professor – Dr. Nicholas Jewczyn, Ph.D.
Tuesday November 25, 2014
The purpose of this paper is to better understand the writings on Six Sigma and supply chain management as it applies to operation management. A closer look will be taken at buying centers, reverse logistics and third party systems and how they effectively affect supply chain management.…
In the play Helen by Euripides the main character, Helen often finds herself in complicated situations. To get out of those situations, Helen believes that her only option is to manipulate, deceive, and lie to people. Helen’s main goal is to be reunited with her husband, Menelaos, in her homeland. Helen persuades characters to do things her way by manipulation, lies, and deception. Throughout Helen, the main character manipulates Teucros, Menelaos, and Theoclymenos using deception, persuasion,…
management, CRM systems, new products, forecasting, technology, and warrantee with reverse logistics.
Marketing industry influences have a strong impact on retail, industrial, non-profit, and others. Many marketing services heavily involve the continuous…
There is one specific example in the scriptures that I believe clearly show the utilization of logistics during biblical times. In Exodus Moses was tasked by God to go to Egypt and release the Israelites from their captivity (Exodus 3:7-10 New International Version). Causing the Pharaoh to release the people from their indentured servitude was not the only monumental task that Moses had to accomplish, he also had to lead them to the promise land. After the plagues occurred,…
Logistics and E-Commerce
April 12, 2015
Intro to Logistics & SCM (21259)
Dr. Sam Khoury
LOGISTICS AND E-COMMERCE
E-commerce is the buying, selling, and exchanging of goods and services over the internet whereby the terms of sales are electronically. Many new companies in e-commerce have failed or are struggling to survive in the market because of neglecting logistics. How goods will be delivered to the customers is an important issue and significant to the success of…
competitors used slower less responsive sea freight. By managing reverse logistics Apple is also able to lower costs as well as improve the customer service level.
Apple gained a key advantage through its improved supply chain by directly controlling their supply chain, locating assembly and production in China, and improving key logistics. These competitive advantages have allowed Apple to grow net profits 650% from 2009 to 2013 compared to Samsung’s 349% growth during the same period. Apple…