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7 Cards in this Set
- Front
- Back
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1. Prepare 2. Identify yourself 3. Identify purpose 4. Take time to listen 5. Review call |
Making a telephone call |
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1. Full block style 2. Modified block style 3. Semi block style 4. Indented style 5 simplified style 6. Hanging indented style |
Six different types of writing a busienss letter |
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Full blocked style |
All letter parts begin at the left margin -fastest and traditional arrangement style |
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Modified block style |
- Most element are fluch ledr - Align date and signature - gracious and balanced - can also indented the first line of paragraph by 5 spaces |
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Reports |
Documents which both give a reader information and ask the reader to do something with that information |
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1. Suggest new ideas and options 2. Ask people to accept a POV 3. Influence decision 4. Ask people to make choices between alternative recommendations |
Reports can be used to? |
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1. Title or title page 2. Content list 3. Abstract 4. Introduction 5. Discussion 6. Conclusion 7. Summary 8. Recommendations 9. Appendices |
9 sections in reports |
