Purposive Communication (Week 1-3)

Front 1

Communication

Back 1

The art of creating and sharing ideas for a specific purpose

Front 2

Verbal

Back 2

language, sounds, tone of voice

Front 3

Aural

Back 3

hearing and listening

Front 4

Non-verbal

Back 4

body language, deportment, facial expression

Front 5

Written

Back 5

journal, email, blog, text message

Front 6

Visuals

Back 6

signs, symbols, picture, graphics, emojis

Front 7

Completeness

Clarity

Concreteness

Correctness

Consideration

Courtesy

Back 7

7C's of Communication

Front 8

Communication Skills

Back 8

knowing the audience, understanding their level and how they need to receive the information

Front 9

audience analysis

Back 9

also known as communication skills

Front 10

Source

Back 10

The sender must know why the communication is necessary, to whom the message is for, and what results are expected.

Front 11

Message

Back 11

The information a person wants to communicate.

Front 12

Encoding

Back 12

The process of transferring the message into a format or platform that is expected to be understood or decoded by the recipient of the information.

Front 13

Channel

Back 13

The methods one uses to convey the message.

Front 14

Decoding

Back 14

this happens when the intended recipient of the information receives the message.

Front 15

Decoding

Back 15

in this phase, receptive skills are necessary like reading and comprehending,viewing, active listening, or asking questions.

Front 16

Receiver

Back 16

the target recipient of the message.

Front 17

individual experience

Back 17

influence how the message is interpreted

Front 18

Feedback

Back 18

The mechanism that gages how successful the communication process is.

Front 19

Context

Back 19

the specific situation both the communication setup and the communicators

Front 20

Clarity

Back 20

pertains to both the message and the purpose why the message has to be sent.

Front 21

Conciseness

Back 21

The message should be as brief as may be required depending on one's purpose, time is essence

Front 22

Completeness

Back 22

despite its conciseness, the message should still be complete and accurate.

Front 23

Organization

Back 23

Effective communication is usually planned in order to ensure the systematic flow of ideas and transition from one point to another.

Front 24

Empathy

Back 24

the sender of the message should be sensitive to the needs and interests of the receiver.

Front 25

Flexibility

Back 25

different people have different communication styles, and consequently, different expectations. They should know how to adapt to the carrying needs and expectations of their audience, and modify.

Front 26

Communication Style

Back 26

refers the choices people make and strategies or tools they use in the process of communication.

Front 27

Dr. Eileen M. Russo

Back 27

she model the The Communication Style Matrix

Front 28

High Assertive Style

Back 28

tend to tell or instruct others what to do and sometimes even how to do it.

Front 29

Low Assertive Style

Back 29

tend to be on the receiving end, often asking for guidance, instruction or directions

Front 30

High Expressive Style

Back 30

show their feelings and emotions through facial expressions, tone of voice, or language use.

Front 31

Low Expressive Style

Back 31

tends to either hide their feelings or exert some effort for these feelings not to show.

Front 32

Spirited

Back 32

High Expressiveness + High Assertiveness

Front 33

Considerate

Back 33

High Expressiveness + Low Assertiveness

Front 34

Direct

Back 34

Low Expressiveness + High Assertiveness

Front 35

Systematic

Back 35

Low Expressiveness + Low Assertiveness

Front 36

Ethical

Back 36

Communication is ____ only when it is genuine, open, cooperative, and sensitive to one's cultural and social beliefs and practices.

Front 37

active listening

Back 37

allows a person to help others communication better.

Front 38

active listening

Back 38

helps avoid misinterpretation and misunderstanding.

Front 39

Self-awareness

Back 39

A requisite for ethic communication is being aware of one's behavior and habits during the communicative process in different circumstances, while listening, the following must be considered.

Front 40

Body Language

Eye Contact

Sense of the message

Turn Taking

Back 40

4 Behavioral Considerations during Active Listening

Front 41

conscious effort

Back 41

It demands a ____ to be attentive to the words and more importantly, to the sense of the message being relayed.

Front 42

Past experience

Back 42

inevitably affect people's communication styles in the future.

Front 43

Prejudice

Back 43

when people take their past experiences and make certain assumptions that the same experience will happen with the same people, given the same context.

Front 44

Commitment

Back 44

Giving sufficient time and resources to any discussion or conversation, and being open about any issue that may rise.

Front 45

Cultural Diversity

Back 45

this is about appreciating that society is made up of many different groups with different interests, skills, talents and needs.

Front 46

Globalization

Back 46

has been regarded as the key to the worldwide integration of humanity, where there is an increased economic, political, and cultural integration and interdependence of diverse cultures.

Front 47

digital technology

Back 47

has erased territorial boundaries among countries and among people with varying culture.

Front 48

multiculturalists

Back 48

those who are engaged with and respectful of people with different cultures.

Front 49

Culture

Back 49

a system of knowledge, beliefs, values, customs, behavior, and artifacts that are acquired, shared and used by members of a given society.

Front 50

Cultural confused

Back 50

Lacking an understanding of cultural differences.

Front 51

Intercultural Communication

Back 51

Interaction with individuals from different cultures

Front 52

Perception

Verbal Process

Non-verbal Processes

Contextual Elements

Back 52

4 Elements of Intercultural Communication

Front 53

International Communication

Back 53

communication between persons representing different nations

Front 54

Interethnic Communication

Back 54

interaction with individuals of different ethnic origin

Front 55

Intracultural Communication

Back 55

interaction with members of the same social or ethnic group

Front 56

Assimilation

Back 56

the means by which co-culture members attempt to fit in with the members of a dominant culture

Front 57

Co-culture

Back 57

groups of persons who differ in some ethnic or sociological way with other groups of the same (parent) culture

Front 58

Accommodation

Back 58

the means by which co-culture members maintain their cultural identity while striving to establish relationships with members of the dominant culture

Front 59

Separation

Back 59

the means that co-culture members use to resist interacting with members of a dominant culture

Front 60

Ethnocentrism

Back 60

the tendency to see one's own culture as superior to all others

Front 61

Cultural Relativism

Back 61

the acceptance of other cultural groups as equal in value to one's own

Front 62

Melting Pot Philosophy

Back 62

The view that different cultures should be assimilated into the dominant culture

Front 63

Cultural Pluralism

Back 63

adherence to the principle of cultural relativism that other cultures can blend with the dominant culture without losing their identity

Front 64

Multimodality

Back 64

a fairly new concept in the general academic setting, but can be very powerful tool in light of digital and multicultural communication.