Communication: Effective Communication In The Workplace

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In the fast-paced world that we currently live in, effective communication has become a standard of living, practically in the professional business environment. Communication can be defined as a complicated activity involving words, body language, voices, tone and volume (Garcia, 2012). Therefore, for a communication to be effective, the recipient must clearly understand the meaning of the message that the speaker anticipated to send. Furthermore, it must result in productive, healthy and professional relationships. Charles Darwin the most famous English naturalist and geologist, states that “it is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” (Bhatnagar & Bhatnagar, 2012). …show more content…
It also suggests that rapport building is important as clients that feel valued and accepted are more likely to reveal information about themselves and the difficulties that they’re facing. Furthermore, they specifically link rapport building and other communication skills to professional nursing practice. For instance, they suggest that the use of humor can be used in nursing to focus on an idea and to make the patient laugh from time to time (pg 95). However, if rapport between the nurse and patient is not well established and a lack of trust can be seen in a relationship, using humor can lead to consequences. As Arnold suggests effective rapport building will allow nurses to have a knowledge of their patient’s mood, situation and their general response patterns to humor. They also propose that identifying and matching the personality of patients, can be one of the easiest and fastest ways to build rapport (pg 91). In contrast to this, a study published by the university of Otago, suggest that developing rapports with children can be more difficult and challenging (Brown, 2015). Furthermore, effective verbal and nonverbal communication also play an important role in rapport building as they can be used for gathering information about patients and supporting them in meeting their needs (arnoldpg 90). According to Burgoon, Guerrero and Floyd, eye contact is a sign of respect. Furthermore, they discuss body language and non-verbal messages are very influential (pg3). According to Burgoon, Guerrero and Floyd, body language and non-verbal messages are very influential (pg 3). For instance, they argue that eye contact is a sign of respect that promotes respect and interest (pg 73). Due to the above reasons, it can be said that rapport building plays a major role in displaying effective communications in a

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