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53 Cards in this Set
- Front
- Back
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1. Is a verbal/non-verbal interaction between two or more person. 2. Meets the purpose. 3. Can be in form of verbal, non verbal, written or, visual. 4. Can be intended or unintended 5. Complex process |
Communication Principles |
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1. To inform 2. To persuade 3. To entertain |
Purpose of Comms |
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Intended Communications |
Planned communication |
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Unintended Communications |
Unintentional non verbal communication or bad remarks |
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Because you need to 1. Know your audience 2. Determine your purpose 3. Expect objections 4. Establish credibility to target audience. 5. Present information clearly and objectively 6. Develop a practical and useful way to gain feedback |
Why is communication a complex process? |
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1. Adapt 2. Aware 3. Verbal 4. Non verbal 5. Listen and respond |
Pentagon Principles of Communication |
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R eason E nvironment S pecific U nderstanding L isten T imefram |
RESULT Principles of Communication |
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1. Know your audience 2. Choose your words 3. Design the approach 4. Make your case 5. Show your impact |
5 Communication Principles of STEM |
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Clarity Concise Correct Complete Consideration Concrete Courtesy |
7 C's of Communication |
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Clarity |
Be clear with your message |
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Concise |
Least possible words saves time for sender and receiver |
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Correct |
Accurate facts and figures. Proper use of grammas, spelling and language |
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Complete |
Convey all facts |
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Consideration |
Consider the audience and their requirements |
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Concrete |
Sepcific and definite |
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Courtesy |
Think about the receiver, their viewpoint and perspective |
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C- Clarify your content (Underatanding) A - Inject Anticipation (Interest) R - Develop Relationships (Rapport) M - Reveal the Message (Legotimacy) P - Encourage Participation (Action) I - Empower Individual (Relevance) T - Manage the Theater (Focus) S - Engage Subconscious (Impact) |
C- armpits Principle of Communication and their outcome |
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Ethics |
Moral Principles |
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Ethical Communication |
Principles that govern communication |
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1. Involves all relevant information 2. True and accurate 3. Avoid language that manipulates, discriminates, and exaggerates |
What is consider an ethical communication |
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1. Upholds Integrity 2. Respect diversity of perspective and privacy 3. Observe freedom of expression effectively 4. Promote access to communicarion 5. Be open-minded 6. Develop yoru sense of accountability |
Communication Ethics |
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Ethics |
System of moral principles |
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Communication ethics |
Principle governing communication |
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Responsible thinking Decision making Development of relationships and community: Context, Culture, Channel |
Funcdamentals of Ethical Communication |
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Global Communication |
Directly affected by the process of globalization, and helps to increase business opportunity, removes cultural barriers and develop a global village |
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Telegraph |
Breakthrough of comm in 1830 |
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1876, Alexander Graham Bell |
Telephone was invented and by whon |
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Internet became popular |
What happened in 1990 |
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Language and culture |
Core of all human society |
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Interpretation |
Verbal translation of words |
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Translation |
Written interpretation of words |
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Denial Defense Minimization Acceptance Adaptation Integration |
6 developmental mode of Intercultural Sensitivity |
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Denial |
The individual does not recognize cultural differences |
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Defense |
The individual starts to recognize cultural differences and intimidated by them |
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Minimization |
Although individual sees cultural differences, he/she banks more on universality of ideas than cultural differences |
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Acceptance |
The individual begins to appreciate important cultural differences in behaviour abd eventually in values |
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Adaptation |
The individual becomes very open to the views when accepting new perspectives |
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Integration |
The individual starts to go beyond his own culture and sees himself and his action based on multifarious cultural viewpoints |
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Global Communication |
Directly affected by process of globalization Increase business opportunity, remove cultural barriers, develop global village |
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Telegraph |
Made in 1830 |
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Transatlantic Cable |
System of undersea cables that made communication across the Atlantic ocean possible |
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Telephone Alexander graham bell |
Invented in 1876 and invented by who? |
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Internet |
Becomes popular in 1990 |
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Language and culture |
Core of all human society |
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Interpretation |
Verbal translation of words |
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Translation |
Written interpretation of words |
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Denial Defense Minimization Acceptance Adaptation Integration |
Developmental Model of Intercultural Sensitivity |
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Denial |
Individual does not recognize cultural differences |
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Defense |
Individual starts to recognize cultural differences and intimidated by thwn |
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Minimization |
Although the individual sees cultural differences, he banks more on the universality of ideas than cultural differences |
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Acceptance |
Individual begins to appreciate important cultural differences in behaviours and eventually in values |
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Adaptation |
Individuals becomes very opent o views when accepting new perspectives |
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Integration |
Individual starts to go beyond his own culture and sees himself and his action based on multifarious cultural viewpoint |
