Principles Of Management Final Exam 1-5

Front 1

A manager who is ______ maximizes the use of their resources.

Back 1

Efficient

Hint 1

1

Front 2

Bob holds quarterly meetings with his team and shares reports to show them how their work compares to the company standards and expectations. This is an example of the ______ management process.

Back 2

Controlling

Hint 2

1

Front 3

During which management stage is quality of work assessed?

Back 3

Controlling

Hint 3

1

Front 4

The original five-part management process included essential management functions of command and coordination. These have been merged into which of the four accepted processes?

Back 4

Leading

Hint 4

1

Front 5

Marissa lacks confidence as a manager. As a consequence, she often rewards employees who used to be her peers because she feels comfortable with them. But she rarely, if ever, praises employees she doesn’t consider to be her friends. She is not being a good ______.

Back 5

Leader

Hint 5

1

Front 6

Although a manager’s communication with others is important in all management process functions, it is especially important during ______ to help set priority levels and timelines.

Back 6

Planning

Hint 6

1

Front 7

Mary Parker Follett, the “mother of modern management,” believed that ______.

Back 7

Employees who are experts in their skill are powerful in their organization

Hint 7

1

Front 8

A group of researchers are watching a group of workers on an assembly line. The workers know they are being watched, so they try their hardest and keep the complaining to a minimum. This is known as ______.

Back 8

Hawthorne effect

Hint 8

1

Front 9

Which theory assumes that a worker has internal motivations, likes to work, and can accept responsibility?

Back 9

Theory Y

Hint 9

1

Front 10

The study of individuals and their behaviors at work is known as ______.

Back 10

Organizational behavior

Hint 10

1

Front 11

A learning organization is ______ and allows leaders to bring about organizational change.

Back 11

Flexible and innovative

Hint 11

1

Front 12

Betsy works for a company that embraces her desire to make a difference and work with others. This is known as a ______.

Back 12

Learning organization

Hint 12

1

Front 13

A company recently went to its local university and asked a business class to help with a problem it was having, and review its successes and failures. This aligns with the ______ discipline of a learning organization.

Back 13

Learning from past experience

Hint 13

1

Front 14

Taxi drivers found that their industry changed when UberX entered the transportation market, and the taxi industry needed to learn how to react to this situation. This approach is referred to as ______.

Back 14

Disruptive change

Hint 14

1

Front 15

Mario is a manager who is known for his processing of information. He is always sharing best practices and new ideas he learns from attending tradeshows. Mario’s managerial role can best be described as ______.

Back 15

Informational

Hint 15

1

Front 16

A manager who inspires his team and others, and is looked upon as a role model falls into which managerial role?

Back 16

Interpersonal

Hint 16

1

Front 17

The essential management process is made up of four accepted processes: ______, organizing, leading, and controlling.

Back 17

Planning

Hint 17

1

Front 18

Managerial behaviors can be grouped into categories of change behavior, relations behavior, and ______ behavior.

Back 18

Task

Hint 18

1

Front 19

A manager who gives their team the support they need to solve their own problems, while also recognizing their actions and achievements, is focused on ______ behavior.

Back 19

Relations

Hint 19

1

Front 20

Ronald is a successful manager. The skills that were hardest for him to master were that of relations behavior. Which of the items below is an example of relations behavior?

Back 20

Giving his recognition when they go above and beyond

Hint 20

1

Front 21

Which type of skill listed below best reflects the change behavior of managers?

Back 21

Holding a contest to see which team member can come up with a new way of performing a task

Hint 21

1

Front 22

A restaurant manager must have a combination of managerial behaviors. Select the behavior below that is a task-based behavior

Back 22

Plans out weekly schedule and assigns employees to specific jobs

Hint 22

1

Front 23

Which of the examples below is an example of an evidence-based decision source that highlights stakeholders’ values and concerns?

Back 23

The organization meets with a local environmental organization to get feedback on its practices

Hint 23

1

Front 24

Which of the examples below best describes a manager who has strong critical thinking skills and uses the rationality skill?

Back 24

They put their emotions aside and rely on reason

Hint 24

1

Front 25

Leo received a new project at work. He meets his top management team to review the goals of the project, as well as any other specifics. This is known as the ______ step of the management process

Back 25

Planning

Hint 25

1

Front 26

The eight-step model that decision makers use to determine an optimal choice and make better decisions is known as the ______.

Back 26

rational decision-making process

Front 27

Using decision rules to manage information and make better decisions is also known as what?

Back 27

Heuristics

Front 28

Which of the following is an example of using the fluency heuristic?

Back 28

Bringing a product to market quickly to beat the competition

Front 29

Assigning a trusted colleague to play devil’s advocate is a way that managers can avoid ______ bias.

Back 29

overconfidence

Front 30

Which of the following is an example of escalation of commitment?

Back 30

A venture capitalist continues to put into a failing startup company

Front 31

Francesca Gino believes decision makers often fail to reach goals because they fall into ______.

Back 31

decision-making traps

Front 32

Sally is a team manager implementing a new process. She has spent time thinking about the motives behind some of the decisions she has made and realizes that she made some of those decisions to impress the new director. Which principle is she using to avoid derailment?

Back 32

check your reference points

Front 33

Teresa Amabile’s ______ model of creativity says that creativity is a function of the intersection of expertise, creative thinking, and intrinsic motivation.

Back 33

three-component

Front 34

A person’s procedural and technical knowledge reflects which component of the three-component model of creativity?

Back 34

expertise

Front 35

According to the three-component model, people need resources, a positive work group climate and ______ for creativity to thrive.

Back 35

encouragement

Front 36

Keeping the “big picture” in mind is part of the ______ principle for avoiding derailment.

Back 36

zoom out

Front 37

Which of the following describes a method of simplifying complex problems to limit the amount of information processing needed to make a good decision?

Back 37

bounded rationality

Front 38

Trent is following the principles for avoiding derailment and is “taking his emotional temperature.” What action best describes how Trent follows this principle?

Back 38

Trent spends time examining how his emotions affect his decisions

Front 39

Managers should look for creative ideas that are ______ and have the best chance to be implemented.

Back 39

useful

Front 40

The use of spreadsheet models to examine the impact of uncertainty in an organization is also known as ______.

Back 40

risk analysis

Front 41

The use of statistical methods to explore what happened is referred to as ______ analytics.

Back 41

descriptive

Front 42

______ is a term for the collection and analysis of data on human behavior, its predictors and its outcomes.

Back 42

Behavior analytics

Front 43

Wendy is a VP of Human Resources at a retail sales company. She is using analytics to assess the effectiveness of the company’s training programs and determine any additional employee training needs. What type of analytics is she using?

Back 43

People analytics

Front 44

Which of the following is an example of using behavioral analytics for customers?

Back 44

Tracking customer website activity

Front 45

The use of behavioral analytics for employees is known by several names including ______ Analytics, Workforce Analytics, and Talent Management.

Back 45

people

Front 46

Which of the following statements best describes operational analytics?

Back 46

Making better decisions using analytical methods

Front 47

The term ______ describes the collection of large amounts of data.

Back 47

Big Data

Front 48

The ______ Theory states that people make decisions that provide minimal gains if they can limit their losses.

Back 48

Prospect

Front 49

An online lending company analyzes keywords to predict whether borrowers are likely to default on loans or not. This is an example of what concept?

Back 49

Using Big Data

Front 50

Reggie is a manager using the rational decision-making process. He has just finished defining the problem and gathering his data. Which step of the process did he complete?

Back 50

Step 1

Front 51

Jane just started a new job. She accepted this position because she believes this organization has a caring ethical climate. Which statement best reflects a caring ethical climate?

Back 51

“Our employees and their families are the reason we do what we do.”

Hint 51

3

Front 52

The need to do the right thing is also known as ______.

Back 52

Moral motivation

Hint 52

3

Front 53

Which example below best describes moral outrage?

Back 53

All employees of a factory call in sick after 100 co-workers lost their jobs.

Hint 53

3

Front 54

Moral courage is best described as ______.

Back 54

making decisions that are best for others, even if it puts you at risk

Hint 54

3

Front 55

The first and most important step in any decision-making process is to ______

Back 55

Define the problem

Hint 55

3

Front 56

Rick defined a problem in the stockroom at his organization. He ran into this issue at another location, so he quickly implemented the same solution without confirming it with management. What issue do you see with his method?

Back 56

He didn’t identify at least three alternative solutions.

Front 57

While PLUS suggests a process for ______, it is still the responsibility of organizations and leaders to review the decision based on their own ethical standards.

Back 57

assessing the ethical impact of a decision

Hint 57

3

Front 58

The ______ model is a decision-making framework that works best when used in conjunction with an ethical framework.

Back 58

PLUS

Hint 58

3

Front 59

According to the PLUS model, once a decision is made on how to solve the problem, what step should happen next?

Back 59

Implement the decision

Hint 59

3

Front 60

Corporate social responsibility (CSR) includes four kinds of social responsibilities: economic, legal, ethical, and ______.

Back 60

Philanthropic

Hint 60

3

Front 61

A corporate social responsibility director has three main responsibilities: foresight, ______, and evangelism

Back 61

Nurturing

Hint 61

3