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7 Cards in this Set
- Front
- Back
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What kind of ways do you handle stress/pressure? |
Not Stress. I can handle pressure pretty well. At times its a catalyst.
Dealing with marketing & potential sales, there's always pressure and with the tasks assigned & relationships to them. *keep optimistic make u adjustments * do your do diligence * don't take it personal keep at it study on Web to find support and answers |
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What makes you qualified for this position? |
*I have 5 years Experience Admin & Marketing Support working w/ profit & non-profit, start-ups & online services. *I have a BA Degree in Economics/Statistics with Marketing |
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Office Duties Include: |
Office Duties: *Responding back to clients *Writing emails & letters *Answering/Transferring call inquiries *Writing Proposal/Report drafts *Uploading documents to cloud software *Scheduling & Confirming Appts. *Data Entry: 45 WPM, 10-Key *Maintain Customer Relations Management Software (CRM) *Update/maintain client info database *Coordinated Events & Meetings |
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Marketing/Customer Service Skills: |
Produced -> Prepared -> Distributed marketing Collateral materials;
*Allows me to be Creative *Finds & Address customer/clients needs *Always want to represent whats best for company's brand |
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Key Attributes/Strengths |
*Dependable *Creative *Resourceful *Tech-Savvy *Flexible |
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How do you prioritize a given work load? |
*I keep everything in a calendar/daily todo list Priorize 1) Time & Date Sensitive 2) Clients given Needs at the time 3) Supervisor Expectations and Urgency I make daily goals, Depending my mission, I plan ahead *map out projects *assign tasks on them *estimate time it takes to do them if its feasible *put it on my calendar *execute *keep supervisor properly informed on what I am accomplished, working on, or need further help on |
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How do you handle a hostile customer? |
1)Acknowledge (I understand) the Concern 2)Empathize the problem and the day they are having 3)I’m going to get right on that, Cheryl.” “Cheryl, have you spoken to your IT department?” “That’s OK, Cheryl—I’m looking up the information now.” 4)Bring Alternatives to the tables 5)Report the issue to supervisor |
