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11 Cards in this Set
- Front
- Back
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Face-to-face, multi directional exchange of verbal messages and nonverbal signals between two or more people, for the purpose of gaining a shared meeting. |
Interpersonal Communication |
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Happens when all parties involved have both permission and freedom to express themselves freely and openly. |
Multidirectional exchange |
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Everyone has there own version of a story. -Describe the message or behavior you heard |
Perception checking |
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Competitive interrupting: Accomplished through a variety of verbal and non verbal cues to show you are not done talking |
Turn-maintaining |
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the session: Planning for the for the actual session |
Pre-session |
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The session: following up on proposed actions or promises after the session has closed out |
Post session |
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Focuses on preventing the development of negative behaviors by letting people know up front what is expected of them and the consequences for not meeting work place standards. |
Preventive feedback |
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Aimed at correcting inappropriate or unacceptable actions, decisions and behaviors |
Rehabilitative feedback |
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-Improves organizational effectiveness -When done correctly, it guides the subordinates towards appropriate changes in behavior. -used to empower subordinates to achieve goals both individual and unit. -focuses on developing subordinates |
Counseling |
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Refers to what you say, how you say it, and how you behave in response to the participants verbal and nonverbal messages. |
Responding skills |
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Refers to your ability to help participants identify and resolve problems and reach goals. |
Resolving skills |
