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11 Cards in this Set

  • Front
  • Back

Face-to-face, multi directional exchange of verbal messages and nonverbal signals between two or more people, for the purpose of gaining a shared meeting.

Interpersonal Communication

Happens when all parties involved have both permission and freedom to express themselves freely and openly.

Multidirectional exchange

Everyone has there own version of a story.

-Describe the message or behavior you heard

Perception checking

Competitive interrupting:

Accomplished through a variety of verbal and non verbal cues to show you are not done talking


the session:

Planning for the for the actual session


The session:

following up on proposed actions or promises after the session has closed out

Post session

Focuses on preventing the development of negative behaviors by letting people know up front what is expected of them and the consequences for not meeting work place standards.

Preventive feedback

Aimed at correcting inappropriate or unacceptable actions, decisions and behaviors

Rehabilitative feedback

-Improves organizational effectiveness

-When done correctly, it guides the subordinates towards appropriate changes in behavior.

-used to empower subordinates to achieve goals both individual and unit.

-focuses on developing subordinates


Refers to what you say, how you say it, and how you behave in response to the participants verbal and nonverbal messages.

Responding skills

Refers to your ability to help participants identify and resolve problems and reach goals.

Resolving skills