Course 15 Set B Vol 2

Front 1

The _______________ is the originator of the communication process.

Back 1

Sender

Front 2

The ____________ is the idea, feeling, or information that a sender transfers to his/her audience by using written or spoken words and nonverbal symbols.

Back 2

Message

Front 3

The _________ is the target for the sender's message.

Back 3

Receiver

Front 4

______________ not only completes the communication process but also starts it all over again.

Back 4

Feedback

Front 5

______________ __________ is the flow of communication through the chain of command from the lowest organizational position to the highest

Back 5

Upward communication

Front 6

______________ _________ normally begins with the organization's upper level of management and filters down through the chain of command.

Back 6

Downward communication

Front 7

____________ __________ , information flows neither downward nor upward; instead, it flows across organizational channels

Back 7

lateral communication

Front 8

What are the three phases to effective communication?

Back 8

diagnose communication needs, prepare the communication, and deliver the message

Front 9

Emphasizes what to do, tell what must be done, audience must follow directions, and specific are all examples of what type of communication?

Back 9

Direct

Front 10

Verbal, technical, or travel orders, Letter of counseling, operating instructions, policy letters/ newsletters, memos for record, bulletins, checklists, briefings, Commander’s call, E-mailare all examples of what type of communication?

Back 10

Inform

Front 11

Recruiting presentations, safety briefings, letters of counseling, justification for money, supplies, equipment, people, or other resources, retention interview and career planning, fund raising effort are all examples of what type of communication?

Back 11

Persuade

Front 12

Heritage event speech, ining-in or dining-out, speech during a tribute, recruiters speaking engagement to inspire and motivate are all examples of what type of communication?

Back 12

Inspire

Front 13

What are the basic steps involved with diagnosing (communication)?

Back 13

general purpose,

selecting and narrowing the topic,

defining the specific objective,

analyzing the audience,

and defining parameters.

Front 14

____________ _________, or “bottom line” of the communication.

Back 14

specific objective

Front 15

The __________ _________ objective identifies what the communicator intends to do: direct, inform, persuade, or inspire; but, the specific objective defines the desired result on the target audience.

Back 15

general purpose

Front 16

The ___________ ______ is the person responsible for the message.

Back 16

sending audience

Front 17

_____________ __________ is the intended recipient of the message

Back 17

receiving audience

Front 18

What are some examples of patterns? (Communication)

Back 18

Time/Chronological  Reasoning  Problem/Solution  Cause/Effect  Topical

Front 19

A good introduction includes what?

Back 19

Attention Step, Purpose Statement, Motivation/Hook, and Overview.

Front 20

Your ___________ _________ must clearly and succinctly address your purpose for communicating.

Back 20

purpose statement

Front 21

An effective _________________ tells Why the audience needs to listen, How they can use the information, and what makes them Want to listen.

Back 21

motivation/hook

Front 22

A good ____________ provides a road map for your audience.

Back 22

overview

Front 23

__________ means all sentences support the topic sentence, which, in turn, supports the main point. One of the most effective methods for checking _________ is called the “because test.”

Back 23

Unity

Front 24

The __________ is the last and often neglected part of well-arranged communication

Back 24

conclusion

Front 25

_____________ are primarily used as proof of a particular point or assertion

Back 25

Statistics

Front 26

____________ focus on similarities and make a statement about the relationship between two or more things stated fully to ensure clarity.

Back 26

Comparisons

Front 27

When you ____________ , you are making sure you separate the reading into parts or elements. Ask yourself why you are reading the material and what question are you trying to answer?

Back 27

Analyze

Front 28

To ___________ is to determine the meaning or understand the significance of the elements and how the elements fit into the whole. To interpret means to make assumptions, to form opinions or beliefs.

Back 28

Interpret

Front 29

___________ means to put different elements together to form a new whole; to draw conclusions about the relationships and implication.

Back 29

Synthesize

Front 30

If you _____________ something, you make judgments about your work or you judge a piece of work as it stands and as it seems to you against your own unique bundle of experiences, observations, and attitudes.

Back 30

Evaluate

Front 31

____________ are primarily used to explain or clarify unfamiliar terms, jargon, processes, or to establish a common core of experience.

Back 31

Definitions

Front 32

A ____________ names persons, places, things, or ideas. For example: Quebec, Sally, dog, chair, love, happiness, and leadership are _______.

Back 32

noun

Front 33

A ___________ is a word used in place of a noun. It usually refers to a noun appearing in a previous sentence or previously in the same sentence

Back 33

pronoun

Front 34

A pronoun must agree with its _____________ in gender (masculine, feminine, or neuter), number (singular or plural), and case (subject, possessive, or object).

Back 34

antecedent

Front 35

A ____________ expresses action, occurrence, or state of being. For example: bring, run, sleep, happen, do, and be are verbs.

Back 35

verb

Front 36

An ___________ is used to describe a noun. It specifies color, number, size, style, etc. For example: blue dress, angry bulldogs, large building, and reasonable price are.

Back 36

adjective

Front 37

An ___________ is used to describe a verb, adjective, or other adverb. It specifies in what manner, when, why, and how much. For example: speak clearly

Back 37

adverb

Front 38

The ___________ is that part of the sentence containing all the words identifying the person, place, object, idea, or quality that the rest of the sentence is talking about.

Back 38

subject

Front 39

The ____________ consists of words stating what the subject is doing, or what is being done to the subject.

Back 39

predicate

Front 40

_________ ________ , the subject is performing an action

Back 40

active voice

Front 41

_________ ________ , the subject is being acted upon

Back 41

passive voice

Front 42

The readability of any sentence may also be enhanced by the introduction of coloring words called _________.

Back 42

modifiers

Front 43

______________ _____________ is a focused United States Government effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power.

Back 43

Strategic communication

Front 44

What is Your Role in Strategic Communication  Know the Air Force message(s)?

Back 44

Tell the Air Force story 

Tell what I do and how it supports my wing’s mission and priorities 

Stay in my lane

Front 45

What are the three types of interviews?

Back 45

On-the-Record  Background  Off-the-Record

Front 46

What are four interview techniques?

Back 46

Hooking 

Bridging 

Flagging 

Personal Credibility

Front 47

____________, takes advantage of opportunities before the interview to get the reporter interested in talking about what you want to. The idea is to entice the interviewer into your agenda. Tell the interviewer what it is that‘s on your mind.

Back 47

hooking

Front 48

_____________ is a technique you can use to move from the reporter‘s agenda to your message. It is also a way to smoothly transition from the reporter’s question asked to your message

Back 48

Bridging

Front 49

_______________ is a technique used to emphasize your message. Use verbal clues such as tone of voice, non-verbal hand gestures, and facial expressions to emphasize your point.

Back 49

Flagging

Front 50

______________ ________ means you are the expert! Use your personal authority and experience to establish your professional credentials.

Back 50

Personal Credibility

Front 51

________ ___________ is defined as the emergence of digital, computerized, or networked information and communication technologies.

Back 51

New media

Front 52

___________ _________ includes the environmental factors and conditions that must be understood to successfully apply combat power, protect the force, or complete the mission, including the enemy and friendly forces.

Back 52

Online battlespace

Front 53

_________ _____ refers to usercentered, dynamic Internet based services that emphasize collaboration and sharing

Back 53

Web 2.0

Front 54

_________ is defined as a website containing the writer’s frequently updated personal journal with images and links to other web sites.

Back 54

Blog

Front 55

______________ is defined as a short broadcast in the form of a blog.

Back 55

Microblogging

Front 56

____________ __________ is described as a social structure made up of individuals (or organizations) called “nodes”, which are tied (connected) by one or more specific types of interdependency, such as friendship

Back 56

Social networking

Front 57

___________ ________ describes the various activities that integrate technology, social interaction, and the construction of words, pictures, videos, and audio.

Back 57

Social media

Front 58

Explain SAPP

Back 58

Security - OPSEC

Accuracy - Telling the story correctly

Propriety - Politeness, Respect, Decency

Policy - Laws

Front 59

Give two examples telling why is it important to tell the Air Force story?

Back 59

Be an ambassador for the Air Force.

Give the American public accurate and relevant information.

Front 60

Give three examples of proper media engagement.

Back 60

- Never divulge classified information.

- Stay in your lane on your subject area.

- Don’t lie. Stay factual.

- Give your opinion but ensure people know it is yours.

Front 61

What are the four elements of the basic communication process?

Back 61

Sender, message, receiver, and feedback

Front 62

What are the three ways communication flows?

Back 62

Upward, Downward, Lateral

Front 63

List the four General Purposes of AF communication and give an example of each one.

Back 63

Direct, Inform, Persuade, Inspire

Front 64

What are the three phases to effective communication?

Back 64

Diagnose Communication Needs

Prepare the Communication

Deliver the Messagd

Front 65

The best way to narrow the topic is to?

Back 65

a. List all of the major aspects of the broad area. b. Include all significant and insignificant details. c. Ask the audience to prioritize the subtopics for you.

Front 66

Amount of time to prepare is also known in communication as?

Back 66

Timeliness

Front 67

________ _____ help you create a fairly accurate “blueprint” of all your thoughts and with patterns of organization.

Back 67

Mind Maps

Front 68

Type/write whatever comes to mind and don’t worry about its relationship to the topic - suspend all judgment. Do not look back at what you wrote, but keep typing or writing. Do not worry about spelling, grammar, complete sentences and thoughts, paragraphs, transitions, etc. After exhausting your thoughts, walk away without looking over your work while you take a cooling-off period. These are all examples of what?

Back 68

Free Writing

Front 69

Describe the order of the sources for your research plan according to your reading.

Back 69

Yourself, others, references sources

Front 70

Proof support includes:

Back 70

Definition

Statistics

Example

Front 71

One of the most important steps toward effectively reaching your specific objective is _______________________ communication to follow a logical sequence.

Back 71

organizing

Front 72

A way to show connections between ideas is to use ____________.

Back 72

Transitions

Front 73

An effective paragraph contains a _______________________________________.

Back 73

a topic sentence and two supporting paragraphs

Front 74

Having a single idea, leading the reader from sentence to sentence, and using transitional words.

Back 74

Paragraph unity

Front 75

_______________ or one-on-one communication requires both parties to be physically present and in the same immediate vicinity.

Back 75

Face-to-face

Front 76

________________ _____________ happens when all parties involved have both permission and freedom to express themselves freely and openly about the issue under discussion.

Back 76

Multidirectional exchange

Front 77

____________ ___________ are important because they carry the greatest amount of the communication burden

Back 77

nonverbal signals

Front 78

___________ of interpersonal communication can be as small as one-on-one interactions between two people, transactions between one person and a small group of people, or even transactions between one person and a large audience

Back 78

scope

Front 79

__________________ is your ability to detect appropriateness of your social behaviors and selfpresentation in response to situational constraints and to adjust your behaviors to fit the situation

Back 79

Self-monitoring

Front 80

_____________ is the characteristics of the voice. It is includes what?

Back 80

Paralanguage;

Rate  Diction  Tone  Rhythm  Fluency  Volume  Quality

Front 81

_________ is the number of words spoken within a specified time. It often increases because of stress.

Back 81

Rate

Front 82

__________ is the combination of articulation (precise use of lips, tongue, and teeth to form sounds), pronunciation (pronouncing words properly), and choice of words.

Back 82

Diction

Front 83

___________ can be considered in two dimensions: manner of expression (harsh, aggressive, gentle, passive, etc.) and relative pitch (high, low, varying, monotonous).

Back 83

Tone

Front 84

________ creates recurring patterns of variation in speech, i.e., rising and lowering waves of volume, pitch, or rate.

Back 84

Rhythm

Front 85

_________ uses pauses effectively to provide desired flow and effect.

Back 85

Fluency

Front 86

__________ is loudness

Back 86

Volume

Front 87

___________ pertains to the fidelity or timbre of sound.

Back 87

Quality

Front 88

What are the four type of unpleasant voice

Back 88

hypernasality (speaking largely through the nose),

denasality (“head cold” sound),

hoarseness (laryngitis-like sound), and

huskiness (excessive exhalation of breath when expressing words)

Front 89

_____________________ is accomplished through a variety of verbal and nonverbal cues to help you maintain the speaker’s role

Back 89

Turn-maintaining

Front 90

_________ interruption is aggressive and serves to dominate conversation

Back 90

Competitive

Front 91

__________________ interrupting usually arises out of excitement about the conversation and from not being able to hold back one’s contribution.

Back 91

non-competitive

Front 92

nonverbal actions give you and your conversation partner clues about the interaction. You may lean forward, nod your head, point, pause, or look away in an attempt to direct the conversation

Back 92

back-channeling

Front 93

A _____________ _______ focuses only on the literal meaning of a message without taking into account the emotions or cultural message behind what is being said.

Back 93

content-only response

Front 94

What are the counseling guidelines?

Back 94

Outline 

Environment 

Length of sessions 

Inform counselees 

Plan of action

Front 95

_______ _________ is a face-to-face, multidirectional exchange of verbal messages and nonverbal signals between two or more people for the purpose of gaining a shared meaning

Back 95

Interpersonal communication

Front 96

List three components of interpersonal communication.

Back 96

Depth

Scope

Suitability

Front 97

The three factors to interpersonal communication are?

Back 97

Knowing yourself

Knowing others

The Message

Front 98

List two barriers to interaction.

Back 98

Competitive Interrupting

Overusing the Content-Only Response

Front 99

To turn into one’s own or another language, often in written format

Back 99

Translate

Front 100

To explain or tell the meaning of; present in understandable terms.

Back 100

Interpret

Front 101

List five examples of non-verbal behavior.

Back 101

Gestures

Facial expressions

Eye contact

Body language

Positioning

Front 102

Why is the setting important in interpersonal communication?

Back 102

Location

Intimate space

Social and consultative spaces

Public space

Time

Front 103

Identify the two types of feedback.

Back 103

Rehabilitative

Preventive

Front 104

________ is the active communication process where you evaluate or judge subordinate performance and respond by either promoting a change in behavior or by reinforcing present performance

Back 104

Feedback

Front 105

___________ is a type of communication used to empower subordinates to achieve goals. It is more than simply telling subordinates how they are doing, that is feedback. Good _________ focuses on developing subordinates’ abilities to achieve individual and unit goals and when performed correctly, it guides subordinates toward appropriate changes in behavior.

Back 105

Counseling

Front 106

What are the three approaches to counseling?

Back 106

Supervisor-Centered

Nondirective or Subordinate-Centered

Combined

Front 107

___________ _________ _________ is simply a style of communicating where the subordinate is not a passive listener, but a vital contributor in the communication process.

Back 107

Subordinate - Centered Communication

Front 108

An important aspect of interpersonal communication is _______________.

Back 108

assertiveness

Front 109

List the five concerns that impact your conversations.

Back 109

Concern for clarity

Concern for not hurting the other’s feelings

Concern for nonimposition

Concern for avoiding negative evaluation by the hearer

Concern for effectiveness

Front 110

List three things that impact the work center climate.

Back 110

Dehumanized climate

Over humanized Climate

Situational Climate

Front 111

The basic assumptions of the _____________ climate are that subordinates are lazy, will not take responsibility, lack desire to achieve significant results, demonstrate inability to direct their own behavior, show indifference to organizational needs, prefer to be led by others, and avoid making decisions whenever possible.

Back 111

dehumanized

Front 112

The basic assumptions of the over ________ approach are that human relations are more important than organizational objectives, conflicts and tensions should be reduced at all costs, motivation of subordinates should be almost totally intrinsic and self-directed, and participative decision making is always superior to decisions made by one or a few.

Back 112

humanized