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15 Cards in this Set

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  • Back

Continuous Improvement (CI)

is the strategic, never-ending, incremental refinement of the way you perform tasks.CI employs a collection of methodologies including Lean, Six Sigma, Theory of Constraints, and Business Process.

AFSO21’s Three Levels of Priorities

1. Just Do It

2. Rapid Improvement Events (RIE)

3. High Value Initiative (HVI)


the mental (cognitive) process that results in the selection of a course of action from among several alternative scenarios

What is System 1 and 2 thinking?

System1 (Reactive Thinking)

System 2 (Reflective Thinking)

Four Decision Analysis Steps ?

STEP 1: Decision Statement

STEP 2: Determine Musts and Wants

STEP 3: Locate Alternatives /Select Best Alternative

Step 3a: Locating Alternatives

Step 3b: Comparing Alternatives to Musts

Step 3c: Weighting the Wants within Each Alternative

Step 3d: Computing Scores for Each Alternative

STEP 4: Risk Analysis

10. Name the four distinct processes within the Kepner-Tregoe Problem Solving and Decision Making process.

Situation Appraisal,

Problem Analysis,

Decision Analysis,

Potential Problem Analysis

Kepner-Tregoe focus on the four steps of the decision analysis piece

Situation Appraisal,

Problem Analysis,

Decision Analysis,

Potential Problem Analysis

How many steps are there to problem solving?

Eight Steps


Observe, Orient, Decide, Act

What kind of thinking is going through the OODA loop quick?

System 1 thinking... Reflective

What kind of thinking is going through the OODA in detail and being incredibly descriptive. IE: encountering something unfamiliar you have to solve.

System 2 thinking .... Reflective

What are the steps of problems solving and how many?

eight steps

1. Clarify and validate

2. Breakdown the problem ID problem gaps

3. Set an improvement target

4. Determine root cause

5. Develop countermeasures

6. See countermeasures through

7. Confirm results and process

8. Standardize Successful process


Voice Of The Customer

What is the five why method?

It is simply asking why 5 times in order to dig to the root. Think like a child when investigating in this mode.

What is SIX S?


Straighten These are use in countermeasures

Shine to see something through