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60 Cards in this Set
- Front
- Back
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The basic communication process includes the following four elements: |
Sender, message, receiver, and feedback |
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What are the three ways communication flows? |
Upward, Downward, and Laterally |
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List the four General Purposes of AF communication and give an example of each one. |
Direct; Emphasize what to do Inform; Verbal, technical, or travel orders Persuade; Recruiting presentations Inspire; Heritage event speech |
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List each phase of effective communication process |
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Which one of the following is NOT an example of a general purpose? a. Inspire b. Inform c. Convince d. Direct |
Convince |
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The best way to narrow the topic is to: |
1.List all of the major aspects of the broad area. 2. Include all significant and insignificant details. 3. Ask the audience to prioritize the subtopics for you. |
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Why is the specific objective so important to effective communication? |
Bottom line of communication |
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Analyzing your audience step includes analyzing the sending, receiving, and external audiences. True or False? |
False |
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___________________ ____________________ help you create a fairly accurate “blueprint” of all your thoughts and with patterns of organization. |
Mind Maps |
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Free Writing Rules are: |
a. Type/write whatever comes to mind and don’t worry about its relationship to the topic - suspend all judgment. b. Do not look back at what you wrote, but keep typing or writing. c. Do not worry about spelling, grammar, complete sentences and thoughts, paragraphs, transitions, etc. d. After exhausting your thoughts, walk away without looking over your work while you take a cooling-off period. |
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Determine if author has sufficient expertise in the area |
Reliability |
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Describe the order of the sources for your research plan according to your reading |
Yourself, others, references sources |
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It is not necessary to support your communication with sources or references. True or False |
False |
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Proof support includes |
Proof support includes: a. Definition b. Statistics c. Example |
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One of the most important steps toward effectively reaching your specific objective is _______________________ communication to follow a logical sequence |
organizing |
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A typical conclusion has three components: attention, purpose, and overview. True or False? |
False |
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By using an outline, you can concentrate on one point at a time to ensure ideas are fully developed. true or false? |
True |
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A way to show connections between ideas is to use ______________________. |
Transitions |
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Choose the correct answer that completes the sentence below.An effective paragraph contains a _________________________________________. |
topic sentence and two supporting sentences |
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Paragraph unity means |
Having a single idea, leading the reader from sentence to sentence, and using transitional words. |
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A topic sentence describes and clarifies the other sentences. True or False |
False |
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Difference between active and passive voice
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in the active voice, the subject is performing hte action, if passive voice, the subject is being acted upon |
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_____________________ ______________________ is an effort on the part of the United States’ Government to understand and engage key audiences in order to create, strengthen, or preserve conditions favorable for the advancement of the United States Government interests, objectives, and policies. |
Strategic Communication
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List four ways you can play a role in Strategic Communication? |
a. Know the Air Force Message b. Tell the Air Force Story c. Tell what I do and how it supports my wing’s mission and policy d. Stay in my lane |
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Explain SAPP |
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define “Outside your Lane.” |
“Outside of your lane” means that it is outside of their responsibility. It's meant to tell others to mind your own business. |
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Give three examples of the impact of operating “Outside your Lane.” |
- Huge negative impact on your professional career, national security, the Air Force mission, and the public’s perception of the Air Force and the military. - Your personal life could be disrupted (career ending) and you could discredit yourself, the enlisted corps, your unit, the Air Force, and the country. - Impact your fellow Airmen in harm’s way. - Impact the public’s perception of the mission |
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Give two examples telling why is it important to tell the Air Force story? |
You have a responsibility to: - be an ambassador for the Air Force. - give the American public accurate and relevant information. |
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Give three examples of proper media engagement. |
- Never divulge classified information. - Stay in your lane on your subject area. - Don’t lie. Stay factual. - Give your opinion but ensure people know it is yours. |
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In general, the Armed Forces view personal Web sites and blogs positively, and it respects the rights of its members to use them as a medium of self-expression. However, you must abide by certain restrictions to ensure good order and discipline. As a military member, you’re on duty 24-hours a day, 365-days a year, and your actions are subject to the _____________. |
UCMJ |
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List four of the Air Force’s tips for using new media |
- Identify yourself (but not risking safety). - Put safety first —no death - defying stunts! - Be aware of the image you present. - Use common sense —don’t say things you would not say in front of your mother. - Take calculated risks. - Engage! Remember, the enemy is engaging back! |
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Give three examples explaining the strategic impact of modern communication |
- Negative impact on the Air Force or the nation.- Negative impact on public perception. - National Security - Negatively impact missions |
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Even if you are not representing the Air Force, why is it important that you maintain a positive image? |
Every Airman is an ambassador for the service. Even if you are not representing the Air Force, the audience may not interpret the information that way. |
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______________ is NOT an example of an emerging channel of modern communication. a. blog b. podcast c. cable television d. Twitter |
c. cable television |
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“Staying in your lane” means |
discussing your area of expertise, but NOT discussing a friend’s area of expertise. |
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What are considerations, benefits, and limitations of communicating Air Force or DOD-related information via personal social media websites? |
- OPSEC - Stay In Your Lane and don’t discuss issues that are not related to your AFSC. - Replace error with fact, not argument. - Identify to readers that the views you express are yours alone and not of the Air Force. - Be the first to respond to your own mistakes.- Be careful what you write and upload. - Be aware of the image you present. - Avoid being offensive. - Make sure you don’t infringe on trademarks.- The Air Force cautions you to avoid endorsements. - NEVER use the Air Force name to endorse or promote products, opinions, or causes |
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You cannot release ______________________ ______________________ (information that is not available to the public and would not be released under the Freedom of Information Act) except to authorized individuals with the proper security clearance and a need to know. |
Classified Information |
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In your own words, how does OPSEC play a vital role in protecting the nation? |
Because there are many countries and organizations in the world that would like to harm the United States and destroy its influence as a world leader. |
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In your own words define interpersonal communication. |
Interpersonal communication is a face-to-face, multidirectional exchange of verbal messages and nonverbal signals between two or more people for the purpose of gaining a shared meaning. |
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List the three components of interpersonal communication. |
Depth, Scope, Suitability |
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The three factors influencing interpersonal communication are |
a. Knowing Yourself b. Knowing Others c. The Message |
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List an example of each paralanguage characteristic under the correct heading |
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List the two barriers to interaction. |
a. Competitive Interrupting b. Overusing the Content-Only Response |
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Explain the differences between translate and interpret. |
Translate= To turn into one’s own or another language, often in written format Interpret =To explain or tell the meaning of; present in understandable terms |
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List five examples of non-verbal behavior. |
a. Gestures b. Facial expressions c. Eye contact d. Body language e. Positioning |
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Why is the setting important in interpersonal communication? List three examples. |
a. Location b. Intimate space c. Social and consultative spaces d. Public space e. Time |
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Identify the two types of feedback |
a. Rehabilitative b. Preventive |
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Explain when you should provide negative feedback? |
Whenever subordinate performance changes and/or falls below standards and expectations |
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Explain when you should provide positive feedback? |
Whenever behavior improves organizational effectiveness, (high quality/quantity of work, ethical, promotes teamwork and harmony, etc.)
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List five Guidelines for a more productive counseling session. |
a. Outline b. Environment c. Length of Sessions d. Inform Counselees e. Plan of Action |
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What are the three approaches to counseling? |
a. Supervisor-Centered b. Nondirective or Subordinate-Centered c. Combined |
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__________________ - __________________ ______________________ is simply a style of communicating where the subordinate is not a passive listener, but a vital contributor in the communication process. |
Subordinate - Centered Communication |
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An important aspect of managerial roles in interpersonal communication is ________________________________. |
Assertiveness |
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List the five concerns that impact your conversations. |
a. Concern for clarity b. Concern for not hurting the other’s feelings c. Concern for nonimposition d. Concern for avoiding negative evaluation by the hearer e. Concern for effectiveness |
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List three things that impact the work center climate. |
a. Dehumanized climate b. Overhumanized Climate c. Situational Climate |
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Explain the basic assumptions of a Dehumanized and Overhumanized climate. |
Dehumanized-The basic assumptions of the dehumanized climate are that subordinates are lazy, will not take responsibility, lack desire to achieve significant results, demonstrate inability to direct their own behavior, show indifference to organizational needs, prefer to be led by others, and avoid making decisions whenever possible. Overhumanized- The basic assumptions of the over humanized approach are that human relations are more important than organizational objectives, conflicts and tensions should be reduced at all costs, motivation of subordinates should be almost totally intrinsic and self-directed, and participative decision making is always superior to decisions made by one or a few. |
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What are the three assumptions basic to establishing a situational climate? |
a. A flexible climate that can adapt to the complex and changing nature of individual and organizational needs is superior to a fixed climate. b. Individuals are not naturally passive, resistant to organizational needs, or reluctant to assume responsibility. c. Since individuals are not lazy, you can structure work to bring individual and organizational goals in line with one another. |
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List at least three ways the use of good interpersonal skills affect the climate in a work center. |
Subordinates- who have been helped by a supervisor’s interpersonal skills can empathize with others in similar situations- learn to be mutually supportive and embrace innovation- often help coworkers in much the same way they were helped by managers with effective interpersonal skills Peers- By sharing ideas and recommendations, coworkers establish a network of cooperation Others in the Chain of Command - Superiors place trust in subordinates who are sincere in expressing their strengths, weaknesses, and goals - Based upon the open and supportive relationship you have with your manager, other coworkers will seek to establish similar relationships with their managers |
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3 sections of interpersonal skills |
Pre- session, session, post session |
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Guide of establishing effective communication |
AFH 33-337, The Tongue & Quill |
