Comm 327 Exam 2

Front 1

4 reasons for listening

Back 1

-help others
-evaluate the quality of the message
-build and maintain relationships
-understand and retain information

Front 2

mindless listening

Back 2

when we react to others messages automatically and routinely without much mental investment

Front 3

5 elements of listening

Back 3

-hearing
-understanding
-remembering
-responding
-attending

Front 4

8 types of listening responses

Back 4

1. silent listening
2. questioning
3. paraphrasing
4. empathizing
5. supporting
6. analyzing
7.evaluating
8. advising

Front 5

7 types of poor listening habits

Back 5

1. Pseudo listening
2. stage hogging
3. selective listening
4. filling in gaps
5. insulated listening
6. defensive listening
7. ambushing

Front 6

4 main components of emotion

Back 6

1. physiological changes
2. nonverbal reactions
3. cognitive interpretations
4. verbal expression

Front 7

6 influences on emotional expression / PBS CEF

Back 7

1. personality
2. biological sex and gender
3. social roles
4. culture
5. emotional contagion
6. fear of self-disclosure

Front 8

facillitative emotions

Back 8

contribute to effective functioning

Front 9

debilatative emotions

Back 9

highly intense, exist for a long duration, and prevent a person from functioning effectively

Front 10

7 ways of thinking irrationally / PASHO CC

Back 10

1. fallacy of perfection
2. fallacy of approval
3. fallacy of "should"
4. fallacy of helplessness
5. fallacy of overgeneralization
6. fallacy of causation
7. fallacy of catastrophic expectations

Front 11

6 guidelines for expressing emotions effectively

Back 11

-recognize your feelings
-use the best language
-share multiple feelings
-recognize feelings vs. acting
-accept responsibility
-choose the best time and place

Front 12

3 attraction factors that play a role in who we choose to develop a relationship with

Back 12

-appearance
-similarity
-complimentary

Front 13

social exchange theory

Back 13

we seek out people who can give us rewards that are greater than or equal to the costs we encounter in dealing with them

Front 14

5 strategies for maintaining a relationship

Back 14

-positivity
-openness
-assurances
-sharing tasks
-social networks

Front 15

5 coming together stages of relational development

Back 15

-initiating
-experimenting
-intensifying
-integrating
-bonding

Front 16

5 coming apart stages of relational development

Back 16

-differentiating
-circumscribing
-stagnating
-avoiding
-terminating

Front 17

3 stages of managing the autonomy-connection dialectic

Back 17

-Hold me tight stage
-Put me down stage
-Leave me alone stage

Front 18

4 family communication roles

Back 18

-Blamer
-Placater
-Computer
-Distractor

Front 19

Informal Communication

Back 19

using first names and being casual

Front 20

4 things families do to maintain good communication

Back 20

-provide emotional support
-express affection verbally and non verbally
-be polite to one another
-base discipline on clear rules

Front 21

6 Relational Roles which need to be filled at some point

Back 21

-encouraging participation
-harmonizing
-releasing tension
-evaluating the group's emotional climate
-giving praise
-listening thoroughly to the concerns of others

Front 22

interdependent

Back 22

conflict is interdependent, meaning that the welfare and satisfaction of one depends on the actions of another

Front 23

3 elements of conflict

Back 23

-expressed struggle
-perceived incompatible goals
-perceived scare rewards

Front 24

5 conflict styles

Back 24

-Avoidance
-Accomodation
-Competition
-Collaboration
-Compromise

Front 25

3 types of couples

Back 25

seperates
independents
individualists

Front 26

7 steps of conflict management

Back 26

-define your needs
-share your needs with the other person
-listen to the other person's needs
-generate possible solutions
-evaluate the possible solutions and choose the best one
-implement the solution
-follow up on the solution