Com100 Lesson 2 Key Terms

Front 1

Language

Back 1

A system of symbols (words or vocabulary) structured by rules (grammar) and patterns (syntax) common to a community of people (ie., French)

Front 2

Symbol

Back 2

A word, sound, gesture, or visual image that represents a thought, concept, object, or experience, often within a given cultural context (ie., The U.S. flag)

Front 3

Denotative meaning (denotation)

Back 3

Literal or restrictive meaning of a word (ie., Dictionary definition of "school")

Front 4

Connotative meaning (connotation)

Back 4

Personal and subjective or culturally constructed meanings of a word (ie., What comes to mind when you hear the word "school")

Front 5

Concrete meaning

Back 5

A meaning with a tangible referent; it refers to something that can be perceived with one of the senses. (ie., "Stone"

Front 6

Abstract meaning

Back 6

A meaning with an intangible referent; it refers to something that cannot be perceived or experienced with one of the senses. ie., "Ideology"

Front 7

Culture

Back 7

A learned system of knowledge, behavior, attitudes, beliefs, values, rules, and norms that is shared by a group of people and shaped from one generation to the next ie., Amish

Front 8

Allness

Back 8

A word barrier created through the use of language that reflects unqualified, often untrue generalizations that deny individual differences or variations ie., "Those people are all..."

Front 9

Exclusive language

Back 9

Language that reveals bias in favor of one social category and against another, and can be subtle or blatant; can take the forms of sexism, racism, religious bigotry, and/or sexual prejudice ie., "We should stick with our own kind."

Front 10

Supportive communication

Back 10

Language that creates a climate of trust, caring, and acceptance. ie., "Jim, we appreciate the hard work you put into this project."

Front 11

Defensive or divisive communication

Back 11

Language that creates a climate of hostility and mistrust ie., "Jim, clearly you did not put any effort into this project."

Front 12

Sympathy

Back 12

The ability to relate to the way another person is probably feeling

Front 13

Empathy

Back 13

The ability to understand and feel what another person is feeling

Front 14

The listening process

Back 14

Selecting, Attending, Understand, Remembering, and Responding

Front 15

The levels of listening

Back 15

Enjoyment, Information, Critical, Precision, and Empathic

Front 16

Critical listening

Back 16

Listening with the intent to judge or evaluate

Front 17

Precision listening

Back 17

Understanding substance and style for clues as to meaning

Front 18

Empathic listening

Back 18

Listening to help others

Front 19

Enjoyment listening

Back 19

Listening for entertainment

Front 20

Listening styles

Back 20

People-oriented, action-oriented, content- oriented, and time-oriented

Front 21

Listening barriers

Back 21

Emotional noise, self-focus, and criticism.