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5 Cards in this Set
- Front
- Back
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Describe The Flow of a garment request to filling the order. |
Request on a GRF Attempt to pull locally from the stock the next day or ordered from the DC. Emblems are pulled or ordered ID tape is applied to the Garment Emblems are applied locally or at the DC Garment is placed with the route prior to the next delivery date for delivery to the customer |
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What is our service guarantee? |
Company guarantees to deliver the highest-quality rental service at all time. Any complaints about the quality of service which have not been resolved in the normal course of business must be sent by registered letter to the company's general manager. If company then fails to resolve any material complaint in a reasonable period of time, customer may terminate this agreement provided all rental items are paid for at the current replacement values or returned to the company in good usable condition it |
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What is the under-promise over-deliver theory? |
It is important to not make unreasonable promises to a customer. When promising to do something ensure it meets their expectation and then work with competitive urgency to deliver on your promise before and with a higher level of thoroughness professionalism than what they were expecting. |
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What should you do if a customer tells you they want to quit and to pick up your products? |
Do not remove the items. Use ECIR to determine the reason behind the customer wanting to quit. If this process fails tell the customer you will review their service agreement when you get back to the location and call them within 24 hours |
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What is the under-promise over-deliver theory? |
It is important to not make unreasonable promises to a customer. When promising to do something ensure it meets their expectation and then work with competitive urgency to deliver on your promise before and with a higher level of thoroughness professionalism than what they were expecting. |
