The Importance Of Customer First Impression Essays

1429 Words 6 Pages
Introduction
It is often said by many, "You only have one opportunity to make a first impression." It may just be a saying but it’s a fact. A marvelous way to begin and build good relationships with your customer is by having a positive first impression. It doesn’t matter where your contact is made. It can be face to face interactions or calls over the telephone. It is the impression that determines the path at which the customer’s experience should go. It takes only one chance to create the first impression. At maximum, forty seconds individuals look at you and create assumptions without you having to mention a sentence. How one carries themselves, stand and sometimes facial expressions affects these assumptions. If your customer grasps
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A phone salutation should entail at least: A thank you for calling, the organization name, the individual who answers the phone name and also a form of offering assistance. If a call is transferred, one should not repeat the organization name. The customer should be thanked for holding; the person who the call is transferred to should mention their name and offer a form of assistance.
The tone of voice is also important when the employee answers the phone. It is said on many occasions that, "It's not what you say, but how you say it." Communication over the phone, impacts 86 percent in your tone, and 14 percent is based on words.

When employees are angry and are hustling, all actions and feelings tends to go through the phone. A distracted employee can also be identified over the phone. A radio or robotic voice is not necessary to show interest, be engaged, happy and willing to assist customers. A warm greeting goes a long way. Frequency is crucial, therefore development of a greeting for the sports business is very important and it should be shared among the organization. Set the standards of the company very high. You want to ensure that you build the organization in order for customers to gain a positive and first impression on every occasion.

First Impressions Face to Face
A business should always view its company the way in which customers would see it. What is the first

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