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It is about creating an environment and culture where people can do the best possible job. It creates a genuine sense of collaboration, ownership and trust between the employer and the employee. An engaged employee is aware of the business context and works with his/her colleagues to improve their productivity within their role, for the ultimate benefit of the organisation
Importance of Employee Engagement
Most of the business managers agree that highly engaged employees create a greater impact on customer satisfaction. Past research on employee engagement, demonstrated that engaged employees increased profitability while disengaged employees, actually reduced profit margins.
Benefits of employee engagement, includes High rate of employee retention Improved employee loyalty Enhanced business …show more content…
Case Study
Vodafone will be the best example from the industry. It has adopted all of the above as part of their framework to implement the employee engagement. The employee engagement provided its employees with clear goals and better services for their customers.
The ‘Vodafone Way’ which is the key strategy of Vodafone is modeled on three key areas: Speed, Simplicity & Trust. The line managers are made accountable for team engagement with performance measures and providing tools and plans to drive performance. By using this core strategy, Vodafone has seen improvements in their engagement index and management index. (Source: Vodafone Website)
Conclusion
The review of MacLeod Report (2009), explains the importance of employee engagement and how it is crucial for British Industry to be more productive and successful. The report sets out clear evidence showing that improved employee engagement can help organisational performance, and improve performance in areas such as turnover, profit, staff attrition and absence, improvement in accidents and wastage in organisational units. The other benefits include on higher satisfaction, sense of well-being, commitment, and the opportunity to give their very
Importance of Employee Engagement
Most of the business managers agree that highly engaged employees create a greater impact on customer satisfaction. Past research on employee engagement, demonstrated that engaged employees increased profitability while disengaged employees, actually reduced profit margins.
Benefits of employee engagement, includes High rate of employee retention Improved employee loyalty Enhanced business …show more content…
Case Study
Vodafone will be the best example from the industry. It has adopted all of the above as part of their framework to implement the employee engagement. The employee engagement provided its employees with clear goals and better services for their customers.
The ‘Vodafone Way’ which is the key strategy of Vodafone is modeled on three key areas: Speed, Simplicity & Trust. The line managers are made accountable for team engagement with performance measures and providing tools and plans to drive performance. By using this core strategy, Vodafone has seen improvements in their engagement index and management index. (Source: Vodafone Website)
Conclusion
The review of MacLeod Report (2009), explains the importance of employee engagement and how it is crucial for British Industry to be more productive and successful. The report sets out clear evidence showing that improved employee engagement can help organisational performance, and improve performance in areas such as turnover, profit, staff attrition and absence, improvement in accidents and wastage in organisational units. The other benefits include on higher satisfaction, sense of well-being, commitment, and the opportunity to give their very