Role Accountability Play In The Delivery Of Quality Care

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The role accountability plays in ensuring the consistent delivery of quality care are:
- It measures and hold people accountable for the action performed and encourage self-leadership and teamwork in order to achieve a desired goal. When an employee knows that he/she is accountable for the health quality care, then there is less finger pointing and instead each employee helps, encourage and work together.
- It involves everyone in the organization to create and sustain quality care, which becomes a culture that drives quality. This in turn will cause behavior modification and increase in organizational citizenship. Leaders are to set an example, if they are not accountable to the mission, values and goals of the organization then it would
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- Employee understands the why behind everything they do and how it will benefit the patient. There should always be an explanation and a reason given when there is a change that needs to be done, which makes the employees morally responsible for their action.
- Leaders are well trained and able to train others to ensure high quality.
- “Everyone practice specific behavior proven to get results”. There is a standardization of behaviors in order to create consistent experiences for the patients as well as employees. Validation and rewards encourage the specific behaviors to be hardwired in the organization.
- “The majority of employees are deeply engaged”. It is like a big family, helping and working together to get to the same outcome.
- “People are held accountable for their performance. High quality organizations have effective systems in place for moving performance up and low performance out”
- There are standard procedures in place to be followed.
- Sustainability and innovation are an important element. (Joshi, Ransom, Nash, & Ransom, 2014,
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It influences leadership behavior and creates alignment, improvement and change. It is also used to evaluate organizational and leadership performance. Leaders would be able to set priorities and drive change by using the dashboard of strategic measures as a tool and the scorecard to evaluate the improvement in performance. Some organization incorporates the six IOM aim’s in their scorecards. The use of measurement would support their deployment, if a balanced scorecard has a clear, simple, measurable and truly strategic strategies with a cascading set that includes important performance goal. “An organizational alignment is enhanced when, at the day-to-day level, key processes that have a direct link to a specific organizational strategy are monitored and the successful deployment of strategy improves one or more organizational performance metric” (Joshi, Ransom, Nash, & Ransom, 2014, p.248). Measurements are only effective, if there is transparency. Organization should share and discuss measurement results with employees and staff to encourage progress and to improve or implement quality

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