Wendy’s should create an ever changing workplace environment and reshape the structure to a more shared, participatory approach. In the hospitality industry today, management styles are team orientated and along with financial aspects place a lot of on continuous improvement in tangible and intangible services. Front line service areas are critical in the quick-service food sector, and Wendy’s is no exception. It is recommended that management have a clear understanding of the front-line work environment in order to provide direction to their employees on quality performance and insight. Increased awareness in this department will help the manager to see how closely aligned performance is to strategic goals and objectives of Wendy’s. If
…show more content…
It is a lot less costly to retain employees, and Wendy’s needs to be very aware of this. The restaurant industry creates a lot of jobs, and Wendy’s has room for employee growth and the employee should know that there is a possibility for them to move up the job position ladder. Wendy’s can take this opportunity to develop an employee retention process, and the steps in that process can be implemented on a daily basis. This will lower costs and in turn, employees will be happier and more pleasant in their working environment, which will ultimately be reflected in guest services and the contentment of the …show more content…
It would be smart and beneficial for Wendy’s to put violence –prevention program into place. The company cannot have the mind-set that “This can’t happen to us.” First-line supervisors are the most important tools for prevention. They see every single person every day, and for that reason it is more likely that they have a better chance at spotting a possible dangerous employee when compared to someone working in HR. As a result, first-line supervisors should be well trained in a violence-prevention program; in addition, every new employee should be well-aware of the policies, procedures, and signs of workplace violence. Wendy’s will conduct a very thorough hiring process with good background checks. Any efforts to achieve this will result in the employees’ increased sense of safety and security on the job, lowering absenteeism, improving customer service, and ultimately increasing profitability.
Wendy’s follows food safety guidelines. The most common way to spread a food borne illness results from employees is from not washing their hands. Simple practices such as enforcing that employees was their hands every 30 minutes, wearing gloves when handling food, and cleaning things in the restaurant with the right methods can all prevent the spread of food borne illness. These food safety procedures can be implemented into daily practices at a minimal cost resulting in the reliability of the
It is a lot less costly to retain employees, and Wendy’s needs to be very aware of this. The restaurant industry creates a lot of jobs, and Wendy’s has room for employee growth and the employee should know that there is a possibility for them to move up the job position ladder. Wendy’s can take this opportunity to develop an employee retention process, and the steps in that process can be implemented on a daily basis. This will lower costs and in turn, employees will be happier and more pleasant in their working environment, which will ultimately be reflected in guest services and the contentment of the …show more content…
It would be smart and beneficial for Wendy’s to put violence –prevention program into place. The company cannot have the mind-set that “This can’t happen to us.” First-line supervisors are the most important tools for prevention. They see every single person every day, and for that reason it is more likely that they have a better chance at spotting a possible dangerous employee when compared to someone working in HR. As a result, first-line supervisors should be well trained in a violence-prevention program; in addition, every new employee should be well-aware of the policies, procedures, and signs of workplace violence. Wendy’s will conduct a very thorough hiring process with good background checks. Any efforts to achieve this will result in the employees’ increased sense of safety and security on the job, lowering absenteeism, improving customer service, and ultimately increasing profitability.
Wendy’s follows food safety guidelines. The most common way to spread a food borne illness results from employees is from not washing their hands. Simple practices such as enforcing that employees was their hands every 30 minutes, wearing gloves when handling food, and cleaning things in the restaurant with the right methods can all prevent the spread of food borne illness. These food safety procedures can be implemented into daily practices at a minimal cost resulting in the reliability of the