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They start by delivering with bicycles, a phone and very simple office. Few years after Casey become multibillionaire and the company is now employing 400 000 people all around the world and 8.8 millions clients everyday. Logistic providers has known lot of changes due to the consumer behavior’s evolution and obliged the delivery professionals to adapt the service to new environment thanks to the technological progress. The globalization and the liberalization of the markets enable the opening of the entire economies and changes UPS task from simple to difficult, however UPS are managing very well with a real logistic
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Indeed, as it was said before, put the costumer first and focus especially on the company’s development. According to Collier & Evans (David A. Collier, James R. Evans, (2005), Operations management: goods, service and value chains) value is associated to the perception of the benefit of a good or service in exchange of what buyers are going to ay for them. The first step to create value is to create competitive advantage for companies. As a result, us started to evaluate the competitive priorities in the service delivered: cost, quality, flexibility, innovation and time. In this evaluation, the to management also investigated on the real needs and expectation of costumers and tried to find how us can meet these through designing and delivering customer benefit package. The company fount out that the costumer’s need was to benefit from complete service activity to help the company growth. It is now taking care of the entire service process: operations (distribution and delivery service) the management of logistics, finances, freight services and customs brokerage but also a monitoring of operations for …show more content…
The company is now focused on the customers and has embraces a customer-driven pull model. UPS has perfectly adapted its business model and strategy to all these changes and keeps growing owing to innovation and investments in technology.
E – FINANCIAL BENEFITS OF THE TRANSITION TO BOTH UPS AND CUSTOMERS
As an innovative company UPS keeps adding new services for their customers and expanding into new markets to pursue its diversification strategy and transformation. Technology is a major part of this transformation and UPS spends large amounts of money on technological upgrades each year. These new services provided benefit as well as the customers as UPS. Among the new services, which have contributed to a financial benefit to both (customers and UPS), we can quote the speeding up of the invoice process and the lowering of the administrative cost through upgraded billing
Indeed, as it was said before, put the costumer first and focus especially on the company’s development. According to Collier & Evans (David A. Collier, James R. Evans, (2005), Operations management: goods, service and value chains) value is associated to the perception of the benefit of a good or service in exchange of what buyers are going to ay for them. The first step to create value is to create competitive advantage for companies. As a result, us started to evaluate the competitive priorities in the service delivered: cost, quality, flexibility, innovation and time. In this evaluation, the to management also investigated on the real needs and expectation of costumers and tried to find how us can meet these through designing and delivering customer benefit package. The company fount out that the costumer’s need was to benefit from complete service activity to help the company growth. It is now taking care of the entire service process: operations (distribution and delivery service) the management of logistics, finances, freight services and customs brokerage but also a monitoring of operations for …show more content…
The company is now focused on the customers and has embraces a customer-driven pull model. UPS has perfectly adapted its business model and strategy to all these changes and keeps growing owing to innovation and investments in technology.
E – FINANCIAL BENEFITS OF THE TRANSITION TO BOTH UPS AND CUSTOMERS
As an innovative company UPS keeps adding new services for their customers and expanding into new markets to pursue its diversification strategy and transformation. Technology is a major part of this transformation and UPS spends large amounts of money on technological upgrades each year. These new services provided benefit as well as the customers as UPS. Among the new services, which have contributed to a financial benefit to both (customers and UPS), we can quote the speeding up of the invoice process and the lowering of the administrative cost through upgraded billing