Dora Harding had many positive attributes to describe her son but one attribute she shared truly describes the essence of his character: “When he is with you, he is with you all the way.” A committed individual is a valuable and loyal individual and that individual is Troy Leon Maxey. Maxey is the seventh-born of eight children and he hails from Indianapolis, IN. After completing high school, he attended Indiana University Purdue University-Indianapolis where he studied the discipline of political science. Initially, Maxey was heading to law school, or at least he thought he was, but decided to pursue an opportunity presented to him by his employer at the time, FedEx. In 2003, Maxey earned his master’s in business administration with emphasis in management from the University of Miami, Coral Gables. As a result of his commitment and loyalty, he continues to climb the professional ladder within FedEx. Since 1997, he has served in management for the firm. Now serving as Managing Director, Maxey utilizes the broad scope of industry knowledge as he directs the Brazilian International Operations Division where he leads a team of 900. In much more detail of his current position as Managing Director, Maxey is responsible for overseeing the logistics, supply chain, and transportation aspects in Latin America and the Caribbean.
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He completes this grand task by evaluating the core engineering responsibilities of facilities’ planning and operational efficiencies. Additionally, FedEx has two departments that provide a significant contribution to Maxey efficiently managing Latin America and Caribbean operations: QPI (Quality, Process and Improvement) and GTS (Global Trade Services). QPI governs the compliance aspect of the quality management system that facilitates ISO (International Organization of Standardization) certifications and internal service level performance metrics. On the other hand, GTS consults internally and externally on the facilitation of trade and develops processes and systems to support the import and export operations. Additionally, it is evident that FedEx has challenges relating to its internal operating environment but despite the challenges one important question must be answered and that is how management and executives resolve the issues that arise. Challenges the organization is faced with relates to the changing dynamics of the workforce including millennials, healthcare, and employee sponsored pensions, impact of technology, tele-commuting and working remotely. Contrarily, suppliers are in short supply on the aviation side of the business. There are less than 5 major aircraft suppliers led by Boeing and Airbus. Similarly, assets that support the business such as aviation ground support equipment is highly specialized. Other suppliers such as corporate real estate owners, commercial vehicle vendors and IT procurement require constant negotiation and optimize costs while pursuing the appropriate level of investment to support the business. FedEx is publicly traded and as such, accountable to a board of directors and invested stakeholders who want a return on their investment. Margins within air cargo transportation are typically between 5% and 15% and therefore requires precise management of growth to avoid risky investments. Further, margins have tapered off over the past 5 years and global trade has hit historic lows during the same period. As a result, customers are pursuing lesser cost modes of transportation and attempting to bring supply chain management in-house to reduce their overall spend on third party logistics and supply chain while constantly seeking to decrease transportation costs. Competition is also fierce between three major global players: FedEx, UPS and DHL. The complexities of trade facilitation across borders coupled with the high costs associated with running an airline makes barriers to entry high. Core transportation companies (FedEx and UPS) are now investing heavily in Logistics and Supply Chain in addition to expanding freight forwarding capabilities. The issues are long-term and strategic. Due to the high barriers of entry there is no immediate threat of a new competitor. The three majors each have unique core strengths and are very familiar with the others geographic or segment (express transportation, logistics and supply chain or freight forwarding) market share. Therefore, global strategic initiatives will be key to driving long-term success and gaining market share. All is all, management constantly combats these issues through Diversification of the business, expansion globally, acquisition of expertise in supply chain verticals such as aerospace or pharmaceutical industry segments that will present higher margin opportunities. Political instability in Asian and Latin American
He completes this grand task by evaluating the core engineering responsibilities of facilities’ planning and operational efficiencies. Additionally, FedEx has two departments that provide a significant contribution to Maxey efficiently managing Latin America and Caribbean operations: QPI (Quality, Process and Improvement) and GTS (Global Trade Services). QPI governs the compliance aspect of the quality management system that facilitates ISO (International Organization of Standardization) certifications and internal service level performance metrics. On the other hand, GTS consults internally and externally on the facilitation of trade and develops processes and systems to support the import and export operations. Additionally, it is evident that FedEx has challenges relating to its internal operating environment but despite the challenges one important question must be answered and that is how management and executives resolve the issues that arise. Challenges the organization is faced with relates to the changing dynamics of the workforce including millennials, healthcare, and employee sponsored pensions, impact of technology, tele-commuting and working remotely. Contrarily, suppliers are in short supply on the aviation side of the business. There are less than 5 major aircraft suppliers led by Boeing and Airbus. Similarly, assets that support the business such as aviation ground support equipment is highly specialized. Other suppliers such as corporate real estate owners, commercial vehicle vendors and IT procurement require constant negotiation and optimize costs while pursuing the appropriate level of investment to support the business. FedEx is publicly traded and as such, accountable to a board of directors and invested stakeholders who want a return on their investment. Margins within air cargo transportation are typically between 5% and 15% and therefore requires precise management of growth to avoid risky investments. Further, margins have tapered off over the past 5 years and global trade has hit historic lows during the same period. As a result, customers are pursuing lesser cost modes of transportation and attempting to bring supply chain management in-house to reduce their overall spend on third party logistics and supply chain while constantly seeking to decrease transportation costs. Competition is also fierce between three major global players: FedEx, UPS and DHL. The complexities of trade facilitation across borders coupled with the high costs associated with running an airline makes barriers to entry high. Core transportation companies (FedEx and UPS) are now investing heavily in Logistics and Supply Chain in addition to expanding freight forwarding capabilities. The issues are long-term and strategic. Due to the high barriers of entry there is no immediate threat of a new competitor. The three majors each have unique core strengths and are very familiar with the others geographic or segment (express transportation, logistics and supply chain or freight forwarding) market share. Therefore, global strategic initiatives will be key to driving long-term success and gaining market share. All is all, management constantly combats these issues through Diversification of the business, expansion globally, acquisition of expertise in supply chain verticals such as aerospace or pharmaceutical industry segments that will present higher margin opportunities. Political instability in Asian and Latin American