Total Quality Management (TQM) Training Plan

Improved Essays
Lesson Plan
The Total Quality Management (TQM) training plan comprises of a two-day instructor-led training class followed by an online computer-based learning (CBL) module, and an online certification exam. The instructor-led training class allows for ample lecturing and multi-media presentations to maximize the dissemination of information, followed by question and answer sessions, self-assessments, and group participation to maximize learner practice and feedback. This quizzes and assessments provide both learners and teachers with immediate feedback on the effectiveness of the training modules, and allows for immediate clarifications and learning plan adjustments if needed (TrainingToday, 2016).
The Computer-based learning (CBL) or
…show more content…
First, it facilitates the development of self-assessments, which encourage students to measure their learning progress independently. Self assessments assist the student to gain evaluative skills usually delegated to the teacher. Second, practice and feedback encourage dialogue between teacher and learner, and between learners. The latter is especially valuable in peer discussions, where the teacher is not involved and feedback is received as dialogue instead of information transmission (Juwah et al. 2004). This is an important deviation and addition to regular learning, according to author Anne Davis (2011), who states, “Feedback…nourishes the learning brain…as long as teachers see themselves as the sole source of feedback, students will not receive as much as they need to learn”. Third, practice and feedback help define goals for satisfactory student performance. Without understanding the learning goals, learners might not realize the goals and expectations of their learning plan. Fourth, practice and feedback offer the learner the opportunity to close the gap between learning achievements and learning expectations as defined by the teacher. This helps close the feedback loop between teacher expectations and learner achievement. Fifth, practice and feedback provide a quality measurement for learner achievement. It provides learners …show more content…
However, the opposite appears to be true. Employees often leave employment due to the lack of training opportunities. This fact is supported by the Chartered Institute of Personnel and Development who found that employee training and development are key to staff retention. Their findings were based on supporting feedback from 95% of the hiring managers they interviewed for the study (Maclaren, 2016).
From a cost standpoint, employee training and development offer significant benefits to organizations. In 2011, 92 out of 96 Fortune 500 CEOs reported that their organizations benefitted from educational and development programs. That is because training and development programs often lead to increased organizational performance and productivity. For example, Motorola Corporation reported an estimated 30% increase in staff productivity for every dollar spent on staff training (Maclaren,

Related Documents

  • Improved Essays

    Santek Core Competencies

    • 909 Words
    • 4 Pages

    term. Discuss if film technology is truly a core competency of Santek. The concept of a core competency is, “the main strengths or strategic advantages of a business, including the combination of pooled knowledge and technical capacities that allow a business to be competitive in the marketplace”. (Core Competencies, n.d.). I believe that, currently Santek has core competency, because only one other company in the world uses similar technical skills as Santek.…

    • 909 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Favian Ortega Unit 2 Homework San Joaquin Valley College Companies can’t operate on their own, and virtually all strategic planning decision must consider the personnel issues connected to it. Challenges such as having money to cover increased labor costs should be considered or that the initiative requires expertise the company doesn’t provide, strategic planning and human resources go hand in hand. Strategic planning focuses on what a company wants to do, rather than how it does it. Human Resource planning looks at the long-term needs of a business, rather than addressing current needs. The goal for human resources is to sustain and create a workforce that acquires the business needs.…

    • 566 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    2.2: Explain the importance of improve practice and inform development. Receiving feedback is important because that is the only way you can develop on your skill and abilities as well as improving the care for the individuals that you provide. Receiving feedback from other people will gives you others point of view of how you work within your role and how well you are managing your responsibilities. You will receive feedback to know how you are performing and the areas that you need to work on (your weaknesses). When you receive feedback it is important that you are listening.…

    • 99 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Home>Practice Management>Quality Management Sector One Healthcare Group Quality Management Program The goal of a Quality Management Program is to improve clinical and organizational outcomes through the systematic design, measurement, and improvement of a practice or organization’s systems, processes, and services. A Quality Management Program’s Purpose Is To + Ensure that all the services provided by a mental health, dental, or medical practice, federally qualified health center (FQHC), or mental health center/organization are effective, carried out in the manner in which they were designed, and meet the needs and expectations of patients and stakeholders. A Quality Management Program Applies To + All programs, services, and personnel…

    • 1238 Words
    • 5 Pages
    Decent Essays
  • Improved Essays

    Quality Matters is recognized as a leader in quality assurance in online education. Over the past six months, ONU Global has worked very hard to align our course development process with Quality Matters. This is no small task, and we still have much work to do! We have made many updates to our templates and curriculum development resources that will help to ensure the alignment of our courses with QM standards. Our strategy is to implement consistent course quality standards by incorporating a peer review process utilizing the QM rubric.…

    • 678 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Quality Improvement Introduction Quality improvement refers to a series of processes that evaluate the performance of the healthcare sector and suggests improvements that are measurable quantitatively and qualitatively ("Quality Improvement", 2016). The idea behind conducting a QI is not to critique the existing systems and processes, but to develop systematic efforts to improve the performance of the processes. Rather than focusing on the employees, QI mainly addresses the processes and systems that are in place to ensure patients are properly treated. It is a data-intensive practice geared towards improving patient experiences with the healthcare system. There are several areas of my healthcare sector where QI can be applied.…

    • 587 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Setting specific and attainable goals for the employee through a joint venture between an employee and manager is the first step to a performance management system. It is highly important that managers hold employees to certain standards or levels of achievement, recognize their accomplishment through intrinsic or extrinsic rewards, and provide effective and frequent feedback to avoid goal ambiguity (Naff et al., 2014). The second step of performance management involves the training and development of employees’ knowledge and skills. According to Naff et al., “Development is a broader term that includes training; structured on-the-job learning experiences such as coaching, mentoring, or rotational assignments; job shadowing programs; and education” (2014, p. 270). Often, organizations have a negative outlook on training and development as it can be quite timely and costly and not everything is able to be taught; however, it can be quite beneficial if evaluated appropriately by…

    • 1002 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    Mid-Term Essay LaShondra Wilbon CJUS 530 Liberty University February 14, 2016 Abstract: Training is one of the most important roles that an individual receives in life. Everything that occurs within society and the world as a whole requires training.…

    • 1044 Words
    • 5 Pages
    Great Essays
  • Superior Essays

    It can help an individual to understand how best they can learn or the approach they need to take to understand best. The teacher will be able to suggest learning opportunities that will match with learning style of the learner for example when forming learning groups the learners should be of the same learning style not different so they can be able to help each…

    • 788 Words
    • 4 Pages
    Superior Essays
  • Improved Essays

    Successful organisations ensure that they maintain an environment which enables the full potential of their people to be realised. They also ensure that they align their staff management objectives with the organisation’s objectives. Training is an important activity undertaken to ensure employees at all levels have the necessary skills to carry out their roles effectively and to ensure the achievement of the organisations objectives. Of fundamental importance is the identification of the value that training adds to the performance of the…

    • 860 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    According to Hattie and Timperley (2007), “[f]eedback is one of the most powerful influences on learning and achievement, but this impact can be either positive or negative”. Good feedback not only tells students the quality of their works but also guides students to improve and do better in the future. Teachers should monitor students progress closely and identified any difficulties students had in their learning. Teachers also benefit from effective feedback, all three types of feedback analysed in the essay had ben extremely helpful for me to help me develop my professional practice as a teacher. I have found the students feedbacks very valuable as I can know directly want students think and want for the lessons, which can be hard for me or other teachers to know.…

    • 1108 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Training is linked to performance and employee retention. Organizations that teach, coach, mentor and train their employees show a greater resolution in productivity overall than those that are resistant in molding their employees. To remain in competition, organizations must provide the necessary training to their employees. According to a quote from “Get Your People Working like They Mean It” by: Evelyn Jacks Everything is a Battle” Managers must be willing to engage themselves in the future of their employees. As I continue with this paper I will focus on the advantages of investing in human capital and the positive effects that can be produced because of job training.…

    • 720 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Better training can provide an organization competitive advantage over others in industry. Better performing employees will help companies succeed. Training also helps build good employee relationships. There are a several employee development methods such as job rotation, assistant-to positions, committee assignment, lecture courses and seminars, simulations and outdoor training.…

    • 1279 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    As a result, training has been considered as a systematic process by different practitioners in order to improve individual and organizational job performances. Training is also needed to have effective ways and methods for developing employees and making improvements on companies ' fulfilments. Accordingly, training and development should be perceived as essential elements of employee development practices by companies (Huemann, 2010; Iatagana et al., 2010; Raiden and Dainty, 2006). Consequently, it seems necessary for all organizations, particularly the construction organizations, to perceive employees ' training and development as part of the company 's HRD policies as well as the…

    • 710 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    According to the Aguinis and Kraiger (2009) organizations overall efficiency , profitability and the productivity is improved by training. Employee’s capacity of performing well in the organization and their motivation level is increase by the help and training and development (Boxall & Purcell 2008). . According to (Kennedy, J. 2009) through training the organization get a competitive advantage, because the workers become more committed and more productive towards the organization. Further, according to the (Chris Amisano, 2010) the success of an organization is dependent on the employee performance, and training is the only method through which the employees become more…

    • 704 Words
    • 3 Pages
    Improved Essays