The Total Quality Management (TQM) training plan comprises of a two-day instructor-led training class followed by an online computer-based learning (CBL) module, and an online certification exam. The instructor-led training class allows for ample lecturing and multi-media presentations to maximize the dissemination of information, followed by question and answer sessions, self-assessments, and group participation to maximize learner practice and feedback. This quizzes and assessments provide both learners and teachers with immediate feedback on the effectiveness of the training modules, and allows for immediate clarifications and learning plan adjustments if needed (TrainingToday, 2016).
The Computer-based learning (CBL) or …show more content…
First, it facilitates the development of self-assessments, which encourage students to measure their learning progress independently. Self assessments assist the student to gain evaluative skills usually delegated to the teacher. Second, practice and feedback encourage dialogue between teacher and learner, and between learners. The latter is especially valuable in peer discussions, where the teacher is not involved and feedback is received as dialogue instead of information transmission (Juwah et al. 2004). This is an important deviation and addition to regular learning, according to author Anne Davis (2011), who states, “Feedback…nourishes the learning brain…as long as teachers see themselves as the sole source of feedback, students will not receive as much as they need to learn”. Third, practice and feedback help define goals for satisfactory student performance. Without understanding the learning goals, learners might not realize the goals and expectations of their learning plan. Fourth, practice and feedback offer the learner the opportunity to close the gap between learning achievements and learning expectations as defined by the teacher. This helps close the feedback loop between teacher expectations and learner achievement. Fifth, practice and feedback provide a quality measurement for learner achievement. It provides learners …show more content…
However, the opposite appears to be true. Employees often leave employment due to the lack of training opportunities. This fact is supported by the Chartered Institute of Personnel and Development who found that employee training and development are key to staff retention. Their findings were based on supporting feedback from 95% of the hiring managers they interviewed for the study (Maclaren, 2016).
From a cost standpoint, employee training and development offer significant benefits to organizations. In 2011, 92 out of 96 Fortune 500 CEOs reported that their organizations benefitted from educational and development programs. That is because training and development programs often lead to increased organizational performance and productivity. For example, Motorola Corporation reported an estimated 30% increase in staff productivity for every dollar spent on staff training (Maclaren,