Testing hypotheses
The main objective of this study is to investigate the relationship among KM and front office department performance and front office department innovation, the paper hypotheses are tested using mean and regression analysis. As shown in Tables, KM is thus highly implemented in front office department.
According to Table 4 and 9, information technology and organization culture, as two elements of KMI, have been strong significantly correlated to FOI and FOP. According to Table 7 and 11, application and conversion process, as two elements of KMP, has been strong significantly correlated to FOI and FOP.
Dissuasion
The result of this paper reported that KM is highly implemented in front office department. This is because of front …show more content…
It might be due to most front office department that have organizational structure capability for facilitating the flow of knowledge, which is shaped by an department’s policies, processes, and system of rewards and incentives, which determine the channels from which knowledge is accessed and how it flows. Moreover, this front office department moved from hierarchical to flatter networked forms for the effective transfer and creation of knowledge in the organization. Information technology plays the positive role for the probability and success of front office innovations and performance (Huergo 2006).
KMP is statistical significant to front office department innovation. It might be due to assist the department in acquiring, storing, and utilizing knowledge to support problem solving, for facilitating the flow of knowledge, it is vital for an organization to have the ability to generate knowledge. Moreover, the front office department moved to the full value-creating potential of new knowledge can only be realized through KMP. Application process plays the positive role for the probability and success of front office innovations and performance (Huergo …show more content…
Besides, the purpose of this study is to provide better understanding of KM and its effect on hotel performance and innovation. The findings of this study reveal that there was a strong and positive relationship between KM and office department performance. Also, the findings reveal that there was a strong and positive relationship between KM and office department innovation. Specifically, front office department can achieve a competitive edge over their competitors, enjoy long-term repeat business, and improve department performance by implementing KM. These research findings represent the contribution to the hospitality literature and offers further opportunity to expand this research in other areas of the hospitality
The main objective of this study is to investigate the relationship among KM and front office department performance and front office department innovation, the paper hypotheses are tested using mean and regression analysis. As shown in Tables, KM is thus highly implemented in front office department.
According to Table 4 and 9, information technology and organization culture, as two elements of KMI, have been strong significantly correlated to FOI and FOP. According to Table 7 and 11, application and conversion process, as two elements of KMP, has been strong significantly correlated to FOI and FOP.
Dissuasion
The result of this paper reported that KM is highly implemented in front office department. This is because of front …show more content…
It might be due to most front office department that have organizational structure capability for facilitating the flow of knowledge, which is shaped by an department’s policies, processes, and system of rewards and incentives, which determine the channels from which knowledge is accessed and how it flows. Moreover, this front office department moved from hierarchical to flatter networked forms for the effective transfer and creation of knowledge in the organization. Information technology plays the positive role for the probability and success of front office innovations and performance (Huergo 2006).
KMP is statistical significant to front office department innovation. It might be due to assist the department in acquiring, storing, and utilizing knowledge to support problem solving, for facilitating the flow of knowledge, it is vital for an organization to have the ability to generate knowledge. Moreover, the front office department moved to the full value-creating potential of new knowledge can only be realized through KMP. Application process plays the positive role for the probability and success of front office innovations and performance (Huergo …show more content…
Besides, the purpose of this study is to provide better understanding of KM and its effect on hotel performance and innovation. The findings of this study reveal that there was a strong and positive relationship between KM and office department performance. Also, the findings reveal that there was a strong and positive relationship between KM and office department innovation. Specifically, front office department can achieve a competitive edge over their competitors, enjoy long-term repeat business, and improve department performance by implementing KM. These research findings represent the contribution to the hospitality literature and offers further opportunity to expand this research in other areas of the hospitality