Employee Internship Case Study: Southwest Airline

Southwest Airline is one of the major airline companies in the U.S, and it has low-cost, high services carrier with top customer sanctification in the industry. Southwest Airline was founded in 1971, headquarted in Dallas, Texas. It starts with three Boeing 737 serving Dallas, Houston, and San Antonio, now it has become the fourth Southwest Airline is the only and longest profitable company since 1973 in the U.S. Compare with other airlines in the industry there are many reasons that makes southwest airline profitable, unique and competitive. Southwest Airline’s unique company culture has won a great victory in the environment of U.S Airline industry’s depression. Compare with other Airlines, Southwest Airline always think employee first and it leads to employee care and respect of customers with the same goal. The CEO Herb Kelleher said “If they’re happy, satisfied, dedicated, and energetic, they’ll take real good care of the customers. When the customers are happy, they come back. And that makes the shareholders happy.”(year) Southwest Airline’s slogan is “It’s not a job, it’s a crusade!” Southwest Airlines has their own culture committee in each city that they operate. According to …show more content…
Southwest Airline offers NoLimits internship program for potential employees, internship opportunities includes different jobs for people which they are interested in. Southwest Airlines has excellent training program to continuously help employees to improve work skill toward perform better individually and on teamwork. They cross-trained employees for various experience and skills to prepare them can work on different position as needed.For instance, ramp agents help to stock the plane, and unload badges when some employees are overloaded. These training highly improve teamwork spirit and helps the company reduce unnecessary costs, therefor employees at Southwest airline have longer working hours than other