High Performance Organizational Culture Case Study

Improved Essays
Questions Respond:
1) The core values that is found in a high-performance organizational cultures are social responsibility, innovation, customers services, personal growth, and teamwork. Social responsibility enhance the performance level of the organization because it shows if the company give back to society; giving contribution of time and money to charity that helps the public with everyday life struggles or to improve the lives individuals. Another social responsibility is providing an environmentally friendly products. However, social responsibility allows companies to have a consciousness on everything they do. Therefore, innovation enhance the performance level of the organization because it shows how green the innovations that is earth friendly. In high-performance companies might choose a social innovation that help solve the world 's social problems because it enhance the performance level.
Customers services is an important core value of a high-performance organization because it emphasizes more on the customers concerns and how they feel. Highly performing organization they customers are treated will the cortesis and professionalism. Customers services enhance the performance level of the organization because is the first impression
…show more content…
Position power allow management to exercises a reward power which is when the manager give a task to the employee to perform, promising to have something in exchange of the work. The other power a manager can do in a position power is a coercive which order the employee to perform the task and if he/she don 't do it, will lose something. The most common position power manager perform is legitimate power because it tell the employees to do what he/she are told to do just because you 're the

Related Documents

  • Improved Essays

    1. Why did Congress enact the Sarbanes-Oxley Act? What are the major provisions and benefits of the Act? Congress enacted the Sarbanes-Oxley Act in order to protect investors. This was done by improving the accuracy and reliability of corporate disclosures made by in accordance with the securities laws.…

    • 1002 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Invista Suspension Paper

    • 108 Words
    • 1 Pages

    I've been asked by upper management to discuss this issue with you further. This oversight to Kevin's attention has caused a real problem with Invista and they have a negative view of SMC's performance. This took a lot of time to resolve since the communication on the price increase sent back in August of 2016 was not logged in Chempax when it's received. This is a written warning that any further occurrences will lead to discipline that includes suspension or termination. Customer service serves as the first impression a customer has of SMC and we are held to a higher standard for both our internal and external…

    • 108 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Value Profit Harlequin and Brine is a causal restaurant with fine-dining quality food, craft beer, and live music. Once opened, it will have a butcher inspired menu with high quality yet lesser-known “butcher’s cuts”. The bar will have local craft beer, crowd favorites, and live music. This paper aims to determine the value of the products and services at Harlequin and Brine, and examine their relationship to the customer’s personal benefits, costs, and inconveniences. Price Point…

    • 1058 Words
    • 5 Pages
    Improved Essays
  • Decent Essays

    Marketing Video Case

    • 441 Words
    • 2 Pages

    Activty #9 Video Case How can a marketer “stimulate demand in the market”? They can bring things to the market that need to be sold or traded. This helps thing keep moving, if people want things they are a need for them and need to be sold. 2.…

    • 441 Words
    • 2 Pages
    Decent Essays
  • Superior Essays

    Brewing Social Responsibility Corporate social responsibility is essential to all corporations and how they are viewed by the public. Along with corporate social responsibility, sustainability is also very important to a corporation’s success. New Belgium Brewing has taken sustainability and corporate social responsibility into consideration in their everyday business practices. The corporate culture of New Belgium Brewing will be detailed explaining how they handle environmental issues that may arise, and why they have taken such a strong stance. Also, New Belgium Brewing has competitive advantages over other brewing companies due to their strong corporate culture.…

    • 1464 Words
    • 6 Pages
    Superior Essays
  • Decent Essays

    Customer Care for it and Telecoms Professionals 1.1 Describe the types of internal and external customers with whom IT and Telecoms Professionals interact Internal customer service is all baces around how the team works together to deliver the best response to customers this could come in the way of a sales repasentiative for the company might be placing orders for a customer but he might not get on very well with the sales team who is taking the order this can sometimes lead to the customer need to wait longer for any questions they might have. External customer is the key source of income to the company. with out good customer service the customer might not want to make a repeat order or cancel his order all together. by the customer doing this it can have a domino effect within the company this leading to management…

    • 652 Words
    • 3 Pages
    Decent Essays
  • Improved Essays

    If a business can improve their service quality and servicescape then they can increase customer satisfaction which in turn boosts loyalty and…

    • 831 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Customers believe in the organization, refer other customers and enjoy receiving their services. Great accountability also increases hard work within the organization. Supervisors and managers can delegate more assignments and employees can count on each other to help perform major task. According to ( Mayer. C, Cronin.…

    • 1153 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Presto Cleaner Case Study

    • 841 Words
    • 4 Pages

    Mr. Shelton is upset because of many reasons. Presto Cleaner failed both in the service and with the customer. For many years he has been a loyal customer of Presto Cleaner’s and he didn’t received the treatment he deserved. Even if he tried to contact the company several times, he didn’t received an answer nor a call.…

    • 841 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    There are essentially two primary sources of power: positional power and personal power. As the name implies, positional power means that the leader’s power only comes from their title or position in management within an organization. Personal power, on the other hand, is a result of the leader’s individual influence over others. Personal power is basically a form of earned power in that is gained through the leader’s actions or behaviors toward others, as well as their work. However, the biggest difference between these two sources of power is that personal power also is given to a leader directly by their followership, while positional power is only in accordance with the individual’s official position or title.…

    • 1261 Words
    • 6 Pages
    Improved Essays
  • Superior Essays

    By looking after your customers you can help to maintain steady product/service sales, a company that prides themselves on customer care is more…

    • 1142 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    The feedback we receive is closely monitored by our Head Office staff and the managers of the hotels in order to ensure that we perform to the best of our abilities. 3.4 Explain the costs and benefits of customer service to an organisation The potential benefits to a business from providing a consistently high level of customer service include: • Increased sales – more likely to try out other products/services too • Customer loyalty –more likely to be a source of repeat business and to recommend the business to friends and family • Enhanced public image – helps build a brand and provides protection if there is a slip-up in customer service • More effective workforce – satisfied customers help create a positive working environment Great customer service can be very cost effective, the better the customer service received and the product sold, the more revenue will be generated for the company meaning a larger turnover. Great customer service can generate a good reputation for a company, a company that looks after their customers are more than likely to have a customer return or show interest in the products and services on offer. 3.5 Explain the impact of organisational values on how customers create their…

    • 937 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Overview: This article focuses on human resources and their effects on firms by bringing with them their knowledge, experience, and other factors to increase organizational performance. They give particular focus to the people and groups responsible for running the organization, the CEO and top management teams (TMTs), and how they themselves as well as their interaction with each other can influence organizational performance. The authors gathered information on companies with these variables and who were still in business up to 2010. Listing of variables: The dependent variable of this study is organization performance (sustainability, growth, and internationalization) and the independent variables are the CEO (age, tenure, and compensation) and top management teams (scale and network).…

    • 745 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    INTRODUCTION One of the major challenges Japanese firms encounter when expanding overseas is in managing the culture of their overseas subsidiaries. The organizational structure and culture of the subsidiary plays a crucial role in the successful implementation of various management practices (Kull and Wacker, 2010). The organizational culture is partly reflected in the way in which a company manages its human resources (Schneider, 1988) and this could potentially lead to either positive or negative operational effects of the firm depending on factors such as the culture of the environment in which it operates. A vast amount of literature attempts to define Japanese organizational culture in large corporations and how it is beneficial for…

    • 2028 Words
    • 9 Pages
    Great Essays
  • Improved Essays

    One reason why good customer service is important is because it because it allows employees to build a relationship with customer.…

    • 777 Words
    • 4 Pages
    Improved Essays