Sentara Careplex Hospital Case Study

The organization that I have chosen to write about is “Sentara CarePlex Hospital”. They are dedicated to innovation and quality. Sentara is committed to creating a culture of innovation as well as encouraging new ideas and look for inspiration across the regions, divisions and their team members. They want to be able to deliver the right care, by the right caregiver, at the right time, place and cost while creating an extraordinary patient experience. Sentara identifies the health needs of their community and also conduct community health needs assessments. They even have several efforts designed to prevent illness and empower individuals to manage their health, including classes and materials, health screenings, and other services.
Finally, for those who need health services, they make sure that they are provided in a compassionate, culturally sensitive and patient-focused manner. Individuals needing financial assistance with health care expenses, they have a …show more content…
They wanted to increase accessibility and convenience, while also addressing patient concerns about having to sit in a common lobby area for extended amount of wait times when they are not feeling well. Sentara is also offering a new way to plan for treatment. They offer a service where patients can call or go online to reserve a spot at a particular location when they need care. By logging on to http://www.sentaraurgentcare.com/ before their arrival at the practice and they can also choose the time that is convenient for them. As an expanded feature they are also displaying current wait times for all its urgent care sites online, so that patients can select a location that is more convenient, less busy and offers an option to reserve a spot. They hope the changes will make the inconvenience of an illness a little easier to