Related To Managerial Factors Of Patients Satisfaction In Health Organizations

Improved Essays
3.1. Results
Even though the best way to evaluate a level of service is understanding the reactions of patients. However, it is not easy to analyze whether patients are happy about the service they are receiving or not. How good the level of services that relates to managerial factors that a health organization is providing will affect the patients’ satisfaction. Using surveys to get the results of researches became more popular during the past twenty years, but too many papers that are related to patients’ satisfaction in health organizations are available. But only a couple of studies has found negotiated about increasing patients’ level of satisfaction (Al-Abri, R. & Al-Balushi, 2014). Survey still not being used sufficiently in most of
…show more content…
Nurses help achieving their patients’ experience, which affects their knowledge obtained from the research, to help improving their level of understanding on how other health organizations’ practitioners in health care facilities that have a huge affect on the level of quality of services Keift et al., (2015). In Keift’s serviey, which met a number of 26 nurses who are employees in various Dutch healthcare settings to get their knowledge on how their work environment affected to positive patient experiences. The study used open approach survey as a way to know from the nurses what could improve the level of nurses’ quality in their organization which will lead to improving the health quality. There must be connections between patient and all the workers at a hospital, and not only the nurses and the physicians. The connections are the relationships which have to be built according to collaboration and clear communication which careful with all workers in the institution. Patient well-being is very important in keeping the relationship with patients in a good …show more content…
I think that every hospital must keep improving the level of education and knowledge to all their workers. Physician, nurses, managers, and any other worker in their institution. Providing lessons and classes to them in the fields needed in-order to improve the level of patients’ satisfaction such as classes in how to keep your patients safe at all the time. Safety is important according of what the previous studies have fount, and it considered as important as the quality of the provided healthcare at some points. Furthermore, classes in how to deal patient whether they are very sick or not as well as making sure that there coerces teaches the workers how to deal with patients in all ages ranges. The cultures patients came from is affects directly the communication between the provider and the patient. At the same point, if a patient does not speak English, there must be translators to support the communication between the two sides. Providing surveys to the patients right after they end their visiting to their providers. The survey must contain questions about all workers he or she may have met during the time period they spent including physicians, nurses, and the front desk worker. Relationships between workers, physicians, nurses, and managers are highly important because as comfortable they work together will lead to provide better services. Providing a free change trips

Related Documents

  • Improved Essays

    Explain what obstacles/barriers may inhibit an effective interprofessional heath care team In today’s healthcare system, teamwork and collaboration is crucial. Barriers that can inhibit an effective collaboration or team include communication, insufficient staffs with increased workloads, competition, gender, race, lack of trust in the collaborative process and ‘lack of resources and ongoing education”. For instance, a patient that stay a day or two in any hospital setting interacted with numerous employees (nurses, physicians, CNA’s, RT’ PT’s etc.), there must be effective communication between employees to achieve good patient care. Without effective communication, the patient is not safe and many errors can transpire.…

    • 331 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Pam Duffy, who works at DMU, talked about her experiences and research in cultural competency for health professionals and measuring health care quality and efficiency. She talked a lot about how organized and methodical hospitals must be to properly treat their patients. Hospitals are usually the last option for a lot of patients. It’s where they come to live or die, so efficiency is a must have. Ms. Duffy talked about the ways they try to best serve their patients.…

    • 292 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Customer complaints are taken seriously and addressed accordingly for the company advocates emphasis on customer satisfaction. Urban large health systems, which serve as safety nets for the larger populations with a lower socioeconomic status and also whose most of the population speak English as a second language, do worse on government patient satisfaction than the smaller non-urban hospitals likely to serve white customers with higher educational level. Patient satisfaction is important and it is a key part in determining reimbursement levels to hospital by the Centers for Medicare and Medicaid Services (CMS). The ACA has encouraged hospitals to change from fee-for-service model to base care on measure of value and patient satisfaction. In addition, hospitals are rewarded or penalized on the standard that assess the quality of care of the patients.…

    • 1311 Words
    • 5 Pages
    Improved Essays
  • Decent Essays

    COMMUNICATION AND CULTURE Communication techniques are most important tools in nursing, however nurses have need to be informed about culture, also nurses are need to be prepared for dramatic changes in the united states healthcare industry. Day by day United States have become adverse society, because they have a lot of new comers, and also our patients become increasingly diverse. Nurses need to know about culture because it influences both nurses and patients healthcare perceptions and behaviors. Nurses need to know also how to become familiar with their own healthcare belief and behaviors.…

    • 382 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    Melissa, I completely would agree in that, use the 5 strategies culturally competent patient care when providing care for patients cover a multiple different area, such as, continuing education for all employees, to function as team when caring for a patients, and to set any stereotypes when caring for a patients, and to assess the patient ability to understand the medical condition an treatment plans, and what I feel to be most important is to ask the patient how you can better help then in the healing process. I would also, agree that, nurses the follow these strategies will be able to care and meet the culture need of their patients. Thanks for sharing.…

    • 114 Words
    • 1 Pages
    Decent Essays
  • Great Essays

    Health care quality is hard to define than other services in public health care system because the patient himself and quality of his life are being assessed. The quality of medical services can be evaluated by taking into account observers such as patient’s family and friends insights. Also, the observer group characterizes potential future customers and they have a significant effect on patient healthcare choices. Perceived satisfaction can be defining as health care quality. There are two aspects of health care quality.…

    • 1873 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    Assess the potential difficulties of partnership working in HSC? • Poor Communication: Patients’ perceptions of the quality of the healthcare they received are highly dependent on the quality of the interactions of their healthcare clinician and team. Health care workers today acknowledge that poor communication is perhaps one of the most prevalent problems in hospitals or Health and Social care settings. Poor communication, tends to evolve out of the inevitable and irreversible hierarchy of power within hospitals, within in the society of professionals that are supposed work together for the betterment of the environment and patients.…

    • 584 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Essay On Staffing Ratios

    • 1164 Words
    • 5 Pages

    Staffing Ratios in Hospitals Janie Kiester 4/4/2016 Types of staffing ratios Mandatory staffing ratios set out a minimum number of nurses to patients staffing ratio to increase the level of staffing in hospitals. Mandatory staffing ratios are used as a way to reduce workload and patient mortality in the hospital setting. (Pamela, 2013).…

    • 1164 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Teamwork In Nursing

    • 704 Words
    • 3 Pages

    The Quality and Safety Education for Nurses, also known as QSEN, is a project initiated by the healthcare community to prepare nurses with the knowledge, skills, and attitudes that are essential to provide constantly improving care in health care systems across the nation (Quality and Safety Edcation for Nurses Institute, 2014). One such set of knowledge, skills, and attitudes, also called a competency, is teamwork and collaboration. Teamwork and collaboration is defined by QSEN (2014) as “functioning effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care” (Quality and Safety Edcation for Nurses Institute, 2014). A proponent of teamwork…

    • 704 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    The mission statement focuses on giving exceptional care to improve the health of the individual and the community. One of the visions of the hospital is to provide transformational heeling presence. The philosophy of the hospital also values excellence and the highest possible standards of clinical and service quality. My change proposal on nurse-physician collaborative care focuses on patient satisfaction and patient safety, which can accomplish exceptional quality care, generate transformational healing presence and provide the highest possible standards of care. This shows that the proposed change integrates and enhances the mission, vision and philosophy of the…

    • 582 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Patient and employee satisfaction is an essential component of a successful organization. If the patients are unhappy with their care or service they will not return; patients have a choice in where they receive healthcare. Without substantial patient flow the hospital loses revenue and eventually jobs. Patient satisfaction is absolutely necessary and priority for every nurse leader. Employees must also be satisfied with their work.…

    • 1603 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    In the field of health, the interaction between the staff involved in the patient care is constant, and without them, it is impossible to achieve the result that is expected to be the recovery of the health of the patients. To guarantee excellence in health care, they interacted with each other daily as a team. This team is composed, among others, of a doctor, a nurse, the staff of the medical support services (laboratories, radiology, pharmacy, physiotherapy, etc.) and administrative services (nutrition, cleaning and computer services, etc.). Among all these interactions I would like to focus on what is considered since ancient times as the most important and determining in the patient care: the relationship between the nurse and the doctor…

    • 760 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Continuum Of Care Essay

    • 836 Words
    • 4 Pages

    The continuum of care services is a concept that involves in an integrated system of care that guides and tracks a patient over time through a comprehensive array of health services in which it provides a vital component in providing health care services. Continuum of care will be able to direct patients through a variety of health care services. If a patient needs his,or her needs to be managed effectively from basic care such as prescriptions to more advance care in a hospital, nursing facility, or hospice. I recently became the Comprehensive Health Systems Inc.. We own 2 hospitals, a nursing facility and a hospice care.…

    • 836 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    A quality of care for hospitalized patients depends upon the excellence of nursing knowledge, skills and practice, which requires coordinated efforts by many health care professionals. When there are inadequate health care workers, there will be an adverse patient outcome, including increased mortality rate, increased labor and operating cost, reduced efficiency and effectiveness of the care (DesRoch………….). For instance, in out department staff shortage and the turnover rate is very high and it is associated with poor job satisfaction, increased workload, decreased collaboration, ineffective communication and others. Due to the inadequate staffing, level of job satisfaction among working staff is very poor and turnover rate is high. Every day we call the agency and request them to send nurses and nursing assistants.…

    • 767 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Open System Theory in Nursing Service Delivery Health care must always be aware of government regulators, in the context of its position within the larger environment of a national health care system (Meyer & O’Brian-Pallas, 2010, p. 2830). Each system is a set of components working together to accomplish as specified goal or vision (Marquis & Hutson, 2012, p. 40). The system theory combined with the nursing service delivery theory bases the linking of nursing activities, staffing, environments, and outcomes in different settings with the involvement of management in the decision-making process. In healthcare, organizations are considered to be an open system; it must work together with and within an environment to promote growth, vision, and…

    • 1278 Words
    • 6 Pages
    Great Essays