Pam Duffy, who works at DMU, talked about her experiences and research in cultural competency for health professionals and measuring health care quality and efficiency. She talked a lot about how organized and methodical hospitals must be to properly treat their patients. Hospitals are usually the last option for a lot of patients. It’s where they come to live or die, so efficiency is a must have. Ms. Duffy talked about the ways they try to best serve their patients. It ultimately comes now to the quality care patients receive. Health care is the maintenance and improvement of physical and mental health. Doctors, nurses, and other professionals are the biggest part of health care quality. When looking for these staff members, hospital administrators
