Queuing System Of Chipotle Mexican Grill Essay

1102 Words Mar 1st, 2016 null Page
Queuing System of Chipotle Mexican Grill
Project Domain
The service process selected for this project is Chipotle Mexican Grill (CMG) food ordering system. CMG is a Mexican cuisine fast food chain that offers a healthy focused menu in its 1,230 operated restaurants over the Unites States, Canada, and the UK. It is considered as one of the most popular and successful Mexican restaurants in the United States. CMG is a firm with a strong business model, impressive brand image, and a focused growth strategies, which it has been able to successfully and consistently grow year after year.
Chipotle does serve a focused menu of soft burritos, tacos, burrito bowls, and salad. It also provides a variety of adds-on, such as guacamole and tortilla chips seasoned with kosher salt and fresh lime juice. It also offers organic milk, fruit drinks, sodas, beer and margaritas.
The restaurant branch that was selected to analyze and simulate their system is located on 4727 Medical Dr, San Antonio, TX 78229. This branch follows a Single-line queuing system, where the arriving customers join in a single line before being served at each individual server station. The Company 's restaurants accept orders through different ways: at the store, online ordering, by fax, or through an iPhone or Android ordering application.
Problem Definition As common with other fast food restaurants process, customers arrive at this restaurant also and join the waiting line before they are served. Customers…

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