a.) Describe the establishments you visited (include location/ major intersection), the waiting-line model in use, and your overall experience. State the wait times for each line you were in.
Store 1: I visited the nearest Costco store. The store is located at 71 Colossus Drive, Woodbridge, ON L4L 9J8, In the city of Vaughan. Costco is a well-known for excellent customer service and product pricing. I believe that Costco uses the single-phase system. Customers arrive at one of 20+ checkout lanes and wait for the cashier to scan their product so that they can leave the store as quickly as possible. Furthermore, I believe that this is a single channel because customers must stay in one at the checkout. I would rate my overall experience 10/10 because I love Costco's extensive selection and pricing. The lines are never too busy, the store is clean, …show more content…
I believe that a company as big as Costco must use the work sampling method to track how long it takes for each employee to process a customer’s order at the checkout. Using this approach, the Store Manager of Data Specialist can monitor many workers at once to get a standard time. Using the sampling method is cheaper because it requires little-specialized training and the costs are much lower than other methods.
On the other hand, I believe that the Service Ontario and local walk-in clinic use the time study method. This method time how long it takes multiple workers to complete a job and then it gets divided by the number of observations to establish a standard time. Since, government employees and healthcare work do repetitive tasks every day, it is best to use a time study.
c.) How did the service providers deal efficiently (or not efficiently) with customers? What was the mood of the people in line as they reacted to the efficiency of the service
Store 1: I visited the nearest Costco store. The store is located at 71 Colossus Drive, Woodbridge, ON L4L 9J8, In the city of Vaughan. Costco is a well-known for excellent customer service and product pricing. I believe that Costco uses the single-phase system. Customers arrive at one of 20+ checkout lanes and wait for the cashier to scan their product so that they can leave the store as quickly as possible. Furthermore, I believe that this is a single channel because customers must stay in one at the checkout. I would rate my overall experience 10/10 because I love Costco's extensive selection and pricing. The lines are never too busy, the store is clean, …show more content…
I believe that a company as big as Costco must use the work sampling method to track how long it takes for each employee to process a customer’s order at the checkout. Using this approach, the Store Manager of Data Specialist can monitor many workers at once to get a standard time. Using the sampling method is cheaper because it requires little-specialized training and the costs are much lower than other methods.
On the other hand, I believe that the Service Ontario and local walk-in clinic use the time study method. This method time how long it takes multiple workers to complete a job and then it gets divided by the number of observations to establish a standard time. Since, government employees and healthcare work do repetitive tasks every day, it is best to use a time study.
c.) How did the service providers deal efficiently (or not efficiently) with customers? What was the mood of the people in line as they reacted to the efficiency of the service