Promote Communication in Health and Social Care Essay

1220 Words Mar 7th, 2013 5 Pages
Unit 301 Promote Communication In Health And Social Care 1.1 Identify the different reasons people communicate

People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported.
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By going to the same people on a weekly basis I get to know the needs of the service user and in some cases when they have difficulty talking what they are trying to say as I have been caring for them for a while now. One service user that I go to is Italian and when is upset can be difficult to understand. I will talk to her calmly and try and get her to tell me what she wants or what is upsetting her. Other times I will let her calm down on her own and then she will talk to me and explain what the matter is.

2.2 Describe the factors to consider when promoting effective communication?
There are a number of factors to consider:
The eyes – We can sometimes see what people are feeling and their thoughts when you look into their eyes. A stare may say that they are angry, looking away is a sign of boredom or that they are not telling the truth. If they are shy they will not look into your eyes when talking to you at all.
The face – People faces can send complex messages which we can read easily. A face often indicates our emotional state. If a person is sad, they can look down or there could be tension in the face and their mouth will be closed. Anger can be shown through tense muscles shown in a way of frowns and fixed lines under the mouth. A happy person will have a smile on their face and they will always make eye contact with you with their eyes wide

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