I possess well developed communication and interpersonal skills which I have gained throughout my working career. In particular, in my role as a Shift Supervisor at Police Assistance Centre and A/ DAO at Communications Division, I liaised on a daily basis with senior managers, staff at all levels, other agencies and members of the public. Most of the communication was face to-face, email and by telephone and I was frequently commended for the professional manner in which I carried out these duties.
In a previous role, as a Shift Supervisor at the Police Assistance Centre (PAC) my duties included analysis of submitted Incident Reports on IMS ensuring a high standard of data is submitted from both Police Officers and Police Support Staff. By performing quality, assurance checks on processed data I ensured the data entry standard is of a high level providing additional support to Frontline …show more content…
I explained the importance of capturing every part of the submitted data as the information could lead to an apprehension. As the processor had recently joined IRF and had difficulty understanding some of the handwritten information she decided to leave out information that was illegible. I reinforced the need to record all data and asked that next time the processor could not understand handwritten descriptions to refer the matter to a supervising officer. The operator has since asked for assistance in interpreting difficult handwriting and consistently includes all details written on incident reports.
My current role as an A/Project Officer requires me to liaise with various clients from a diverse range of businesses, either through face-to-face consultations, over the phone or via email. I have developed strong interpersonal and communication skills through daily dealings with clients and colleagues as well as deal with complex
In a previous role, as a Shift Supervisor at the Police Assistance Centre (PAC) my duties included analysis of submitted Incident Reports on IMS ensuring a high standard of data is submitted from both Police Officers and Police Support Staff. By performing quality, assurance checks on processed data I ensured the data entry standard is of a high level providing additional support to Frontline …show more content…
I explained the importance of capturing every part of the submitted data as the information could lead to an apprehension. As the processor had recently joined IRF and had difficulty understanding some of the handwritten information she decided to leave out information that was illegible. I reinforced the need to record all data and asked that next time the processor could not understand handwritten descriptions to refer the matter to a supervising officer. The operator has since asked for assistance in interpreting difficult handwriting and consistently includes all details written on incident reports.
My current role as an A/Project Officer requires me to liaise with various clients from a diverse range of businesses, either through face-to-face consultations, over the phone or via email. I have developed strong interpersonal and communication skills through daily dealings with clients and colleagues as well as deal with complex