I was working at on the Chicago Transit Authority, (CTA) train station in the customer assistant service department. My job responsibilities included assisting customers with directions and handling of emergency situations, monitoring and handling elevator entrapments, as well as viewing camera film. I assisted and helped people who have fallen on the tracks, dropped things on the tracks. Sometimes my job would just consist of helping people get to their destinations, but mainly the thing I mentioned as well and documenting and reporting incidents.
My official title was Customer Assistant and often I was the first responder for any emergency situation. There was one specific situation that stands out as a good leadership situation. I was working the night shift, 130 am to 9am, those night could be quiet, but sometimes you had to deal with suspicious people, people who wanted to ride free, this particular night a very serious situation arose, it was a robbery situation. A man and …show more content…
I would classify myself as Authentic leaders, who motivates and inspire followers, one who is honest, that make great moral judgments and, I have my priories and values and belief in order, a leader have to inspire trust (Zimmer, 2015). Leaders must have the ability to guide and motivate and organize groups and teams, and lead them to problem-solving skills, a leader has to be filled with respect, organization goals and making positive changes (Bawany, 2015).There are many different leadership styles that can be used to achieve the same goal. One particular method of leadership may not be any better than the other, but may suit the specific situation at a specific job site or
My official title was Customer Assistant and often I was the first responder for any emergency situation. There was one specific situation that stands out as a good leadership situation. I was working the night shift, 130 am to 9am, those night could be quiet, but sometimes you had to deal with suspicious people, people who wanted to ride free, this particular night a very serious situation arose, it was a robbery situation. A man and …show more content…
I would classify myself as Authentic leaders, who motivates and inspire followers, one who is honest, that make great moral judgments and, I have my priories and values and belief in order, a leader have to inspire trust (Zimmer, 2015). Leaders must have the ability to guide and motivate and organize groups and teams, and lead them to problem-solving skills, a leader has to be filled with respect, organization goals and making positive changes (Bawany, 2015).There are many different leadership styles that can be used to achieve the same goal. One particular method of leadership may not be any better than the other, but may suit the specific situation at a specific job site or