Fitting Room Wanderer Essay

Most people who work because it is an essential part of life must engage in one way or another with customers or clients. Those who deal with customer service tend to treat and react to different people in a specific way, because if all customers were treated exactly the same, it would likely be catastrophic. Some do this innately but never consciously acknowledge the different types of customers that they encounter. Others realize the distinctions but may not realize that they can tailor their interactions to each specific set. As a matter of fact, my considerable experience working in the retail and retail management has exposed me to a multitude of personality of shoppers. I, however, have learned to distinguish between these customers as …show more content…
Much like a wandering soul that cannot move on to the next phase because he/she is tied to some unfinished business, a Fitting Room Wanderer has a hard time proceeding from the fitting room to the cash register. This customer can be quite frustrating because they seem willing and ready to try on new full price items, but only end up leaving the fitting room a disaster and may not purchase anything at all. This type of customer needs to be managed carefully and needs helps maintaining focus. Take a note of their style and only bring in garments that seem to match this, otherwise hours will be spent bringing them clothes to the fitting room. They tend to be quite needy and will want your opinion on everything and you will soon know them by name and they will know yours. While I was a manager, I had a very frustrating customer that spent nearly four hours dominating the attention of my fitting room attendant. Had my employee not been skilled in multi-tasking, I would have had to assign a second associate to the fitting room. This Fitting Room Wanderer wanted constant attention and feedback in regards to what she was trying on and seemed to always need another size, color, or style. When she finally paid for her items and walked onto the elevator and off of the Women’s floor, you could hear a collective sigh of relief from all the associates who had aided her during her lengthy visit. This type of customer has to be managed with an intricate balance, one has to be able to meet their needs while keeping them focused and encouraging them to actually purchase the items they try on. The Fitting Room Wanderer is a tricky and demanding customer type that seems to wander almost aimlessly through countless outfits. The next type of customer can also be found wandering, but usually through the actual