Pearl Continental Hotel Case Study

Great Essays
Pearl Continental Hotel
Lahore
Introduction:
Pearl Continental Hotel is a hotel chain in Pakistan. It is owned and operated by Hashoo Group, which also owns Hotel One, a chain of budget hotels as well as Marriott Hotels in Islamabad and Karachi. When Hashoo Group acquired Pakistan Services Limited in 1958 it changed its name to Pearl Continental Hotel. It has properties in Lahore, Rawalpindi, Faisalabad, Karachi, Peshawar, Gwadar, Muzaffarabad and Bhurban. The Pearl Continental has honored of hosting famous personalities like Nelson Mandela, Queen Elizabeth II, King Hussain and other world leaders and royalty. This has become the oldest and largest five star hotel chain in Pakistan.
Mission:
“Our mission is to be the hotel recognized as the
…show more content…
A flexible and dynamic model is used in which top management takes their time in decision making and they evaluate and explore all possible alternatives before choosing an economical solution. Programmed decisions are made by both top and lower management with proper discussion with lower level managers while the daily routine decisions are made by line managers at the middle level with the prior approval from the general manager. A manager of a department can take steps to make small plans but the plans should not be affecting much to the department and should not be contrary to organization’s …show more content…
 In case of emergency instant meetings are held in the hotel.
 Internal problems of employee’s is solved by mutual cooperation and understanding.
SUGGESTIONS AND RECOMMENDATIONS TO PEARL CONTINENTAL HOTEL:
• In my point of view Pearl Continental Hotel should have its own book of labor-intensive in which authorities and functions regarding to description and designation will be clearly described. This would result in democratic and self-governing type of management.
• Company policies shall be clearly defined and planned which result incompetent management and progress over the night.
• Balanced and appropriate rates for rooms and food items hall be charged. Keeping in consideration the other competitors in the hotel industry like
 Holiday inn
 Avari Lahore
 Ambassador
• Low-level workers should be prejudiced and influenced by high level management for better results.
• There should be formal appraisal form for all employees’ following the reward scheme.
• There should be improvement in the layout and design of some offices.
• The travel guides should always be prearranging for all type of visitors even foreign

Related Documents

  • Improved Essays

    Recommended Solutions For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority. Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel success: • Recruiting the qualified staff with having the right attitude and experts in hotel service.…

    • 821 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Hampton Inn Case Study

    • 113 Words
    • 1 Pages

    Tony, You gave some really good insights in your discussion about Hampton Inn and Motel 6. In 2009, Hampton Inn began using a web- based tool called hotel ServicePro (Buddemeyer, 2009). This tool serves multiple purposes such as helping the motel increase its efficiency by tracking all guest comments. When management observes that particular rooms are complemented frequently, the housekeeper is then rewarded for regularly performing superior work (Buddemeyer, 2009). The rewarded housekeepers continue to provide exceptionally clean rooms to their guests and enhancing Hampton Inn’s great reputation.…

    • 113 Words
    • 1 Pages
    Decent Essays
  • Superior Essays

    1. What happened in 1999? Was it a good year for the company? In 1999, Maverick lodging started reviewing the result of the balanced scorecard (BSC) system they developed in 1998.…

    • 1100 Words
    • 5 Pages
    Superior Essays
  • Superior Essays

    Case Study Portman Hotel

    • 1964 Words
    • 8 Pages

    ACTION PLAN 5. What changes will you propose to approach the problems? I would make big changes to the PV system. To start, I would make the PV team size 3 people, with each team responsible for cleaning 12 rooms and each team would have 1 team leader. The same team that has the first floor will also clean the top floor (still totaling 12 rooms).…

    • 1964 Words
    • 8 Pages
    Superior Essays
  • Superior Essays

    Portman Hotel Case Study

    • 1525 Words
    • 6 Pages

    DIAGNOSIS 1. What is the PV system trying to accomplish? What are its business goals? (.5 point) The Portman Hotel was trying to bring the personal attention to detail and service that is commonly found in Asian luxury hotels, to the American hotel scene (Heckscher, 1986).…

    • 1525 Words
    • 6 Pages
    Superior Essays
  • Great Essays

    External Analysis Marriott’s Maui Ocean Club is one of the many establishments under Marriot International that endeavors to avail a comfortable and memorable experience in their clients’ coastal ventures. It has to compete for consumers with other resorts under its parent company. Other resorts situated in Hawaii are under the Marriot, the Ritz-Carlton, and the Courtyard brands. Additionally, this resort faces stiff competition from many other brands offering the same services and amenities to locals and visitors in Hawaii.…

    • 1231 Words
    • 5 Pages
    Great Essays
  • Decent Essays

    Devonport Hotel Case Study

    • 1220 Words
    • 5 Pages

    TASK 2 Performance Measurement Occupancy Target The basic performance of a hotel can be measure by their occupancy rate the occupancy rate can be measure by dividing the total number of rooms occupied by the total number of rooms available times 100. Hotel management have daily goal to get the higher occupancy for that they do future casting and they set the daily room price according to their research and according to expected occupancy For Example • The Rack rate of a Devonport room is $190 • 25th…

    • 1220 Words
    • 5 Pages
    Decent Essays
  • Great Essays

    Nearly 15 years working across international hotel locations and delivering outstanding services to significantly enhance revenue management, EBITDA contribution, improve competitiveness and to build a more sustainable business model. Adept at analysing large amounts of data, drawing conclusions, and creating recommendations and strategies for use at Board level. Expert in distribution channel management, Hotel PMS/CRS, and revenue management systems. Outstanding communication and relationship management skills. Skilled leader and manager of staff and divisions.…

    • 1258 Words
    • 5 Pages
    Great Essays
  • Great Essays

    Introduction Grand Hyatt Macau is convention hotel and Butterfly on Prat Boutique Hotel is boutique hotel. Both they are famous in the world. Their type is different, so their facilities are different to suitable for their target market. In this project, will comparison this two hotel from facilities and services. Also, will introduce the hotel and their hotel group background.…

    • 1197 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    Credibility In Business

    • 1012 Words
    • 4 Pages

    Because of the continuous changes in the hiring process in the food and beverage industry, managers are increasingly challenged when it comes to making sound business decisions in the workplace. Recent examples of behavioural economics demonstrate that organizations can lose credibility because the public no longer see’s decision making being applied fairly, and because the application seems disproportionate to the biases it’s supposed to prevent in its existing environment. A lack of credibility for any organisation especially in hotels could have long lasting negative impacts which could lead to revenue losses. The reason it is important for managers to hire the right competent staff with a professional background of the industry, with some…

    • 1012 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Mercure luxury hotel is a hotel brand, which uses a marketing plan. A marketing plan refers to an outline used to guide the marketing process of an organization in order to help it achieve its marketing objectives (McDonald & Keegan, 2002). However, information gathered through SWOT, PESTLE, and TOWS analysis revealed deficiencies in various areas. Market Analysis SWOT analysis: This is a framework used for summarizing a situation and position of a company (Rao et al. 2008).…

    • 710 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    5. Methodology The Porter’s five force model is used to evaluate the competitive environment of the company. PESTLE analysis is used to assess the external environment of the company. SWOT analysis is used to understand the external and internal facto…

    • 1394 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Due to the fact that “Helidony” is innovative independent hotel main challenges that the property going to face are connected to the creation of brand awareness and loyalty among guests, financial and marketing risk also should be considered, the same as proper management, competition and dealing with suppliers. No matter the profile of a business a strong marketing strategy is a critical factor for building a brand, maintaining customer loyalty and attracting new clients and in this case hospitality industry do not differentiate from others. Customer loyalty is a key factor to success, thus, a lot of time and resources must be spent in order to build brand awareness, the same as creating and establishing ongoing and interconnected campaigns.…

    • 802 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Concept of Syariah Compliant Hotel Syariah is an Arabic word which means the path that should be followed by Muslims. Besides that, Syariah is also means the overall of Allah commands which are regulate of life for every Muslim in all aspect. The hospitality sector consists of all the hotels business that provides the accommodation of service to the guest. In a hotel sector, it is defined as the establishments which provide sleeping rooms or other several service and facilities to the guest.…

    • 2337 Words
    • 10 Pages
    Great Essays
  • Superior Essays

    2.1.3 Graphics Graphic planning refers to planning that enlightens what needs to be achieved and how to achieve it in the form of charts. Figure below shows the example of a Gantt chart for construction project of Hospital Fatimah. Activity Descriptions Duration (Weeks) A Select administrative and medical staff.…

    • 1406 Words
    • 6 Pages
    Superior Essays