Tony,
You gave some really good insights in your discussion about Hampton Inn and Motel 6. In 2009, Hampton Inn began using a web- based tool called hotel ServicePro (Buddemeyer, 2009). This tool serves multiple purposes such as helping the motel increase its efficiency by tracking all guest comments. When management observes that particular rooms are complemented frequently, the housekeeper is then rewarded for regularly performing superior work (Buddemeyer, 2009). The rewarded housekeepers continue to provide exceptionally clean rooms to their guests and enhancing Hampton Inn’s great reputation.
Reference
Buddemeyer, M. (2009). Hospitality Technology. Smarter Hotels & Restaurants. Hampton Inns Operator Reveals the Secret behind
You gave some really good insights in your discussion about Hampton Inn and Motel 6. In 2009, Hampton Inn began using a web- based tool called hotel ServicePro (Buddemeyer, 2009). This tool serves multiple purposes such as helping the motel increase its efficiency by tracking all guest comments. When management observes that particular rooms are complemented frequently, the housekeeper is then rewarded for regularly performing superior work (Buddemeyer, 2009). The rewarded housekeepers continue to provide exceptionally clean rooms to their guests and enhancing Hampton Inn’s great reputation.
Reference
Buddemeyer, M. (2009). Hospitality Technology. Smarter Hotels & Restaurants. Hampton Inns Operator Reveals the Secret behind