Get Better Faster through Patient Satisfaction I was born with a condition called a concave chest. Basically, there was a bowl shape in my chest which resulted in my heart being pushed up against my lungs. In order to fix this, surgeons would have to break all of my ribs and insert a ‘nuss bar’ to push out my chest. It was always know that I would need surgery to correct this but it didn’t become a true reality until January of 2006 a week after my eleventh birthday. I remember waiting in a small room with lots of games at the Children’s Hospital. I was sitting with my mom and dad crying out of fear. I had had the surgery about a month earlier, but the bar had moved out of position which meant having to start the process all over
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For starters, I had no idea the amount of pain that I was going to go through. Second, I thought that I would have my own cozy private room, with a T.V., a comfy bed and people who brought me my meals and had nothing better to do then make sure I was comfortable. Unfortunately that isn’t how things work at the hospital. I am not the only patient that needs tending too and nurses must split their time over numerous rooms and patients. My expectations about the care I was going to receive is the most common reason for patient dissatisfaction. Patient dissatisfaction occurs when patients form unrealistic ideas about the care they are going to receive. For patient satisfaction to occur there must be a “degree of congruency between a patient’s expectations of ideal care and their perception of actual care received” (Messner & Lewis 2). Of course, there are other factors that can help create patient dissatisfaction. The health status of the patient can have an underlining effect on their perception of the care received. Those who are in more pain or in more serious conditions are less likely to find satisfaction in their level of care. When I was in the hospital the first time, I found I was in extremes amounts of pains from nerves in my spine spasms, or my left lung collapsing which contributed to my dissatisfaction. Even though there was nothing the nurses could do, I …show more content…
The most common complaint that patients make involves nurses unable/unwilling to make a personal connection (Messner & Lewis 81). Knowing that this is a main issue, hospitals and organizations can make the necessary changes to know their nurses are treating patients properly. Research that was conducted by Mayer and come of his colleagues came to the conclusion that “providing customer service training to emergency departmental medical staff dramatically improve patient satisfaction” (346). Mayer and his colleagues recognized the problem associated with patient dissatisfaction and conducted the necessary response to prove that when nurses are properly trained in customer service they can increase patient satisfaction and therefore increase the recovery rate of patients. Hospitals like Avera McKennan Hospital and University Health Centre in Sioux Falls began screening their nurses based more on attitude. Thomas Otten stated; “we realized we needed to start hiring for attitude first and foremost, rather than what’s on a resume” (46). Another cause of patient dissatisfaction revolves around patient’s feeling they are not receiving the right amount of care. This means that patients receive care from only an individual person, when they feel that a team of nurses and doctors should be tending to them. When I was in the hospital, I dealt with a variety of nurses and doctors who
For starters, I had no idea the amount of pain that I was going to go through. Second, I thought that I would have my own cozy private room, with a T.V., a comfy bed and people who brought me my meals and had nothing better to do then make sure I was comfortable. Unfortunately that isn’t how things work at the hospital. I am not the only patient that needs tending too and nurses must split their time over numerous rooms and patients. My expectations about the care I was going to receive is the most common reason for patient dissatisfaction. Patient dissatisfaction occurs when patients form unrealistic ideas about the care they are going to receive. For patient satisfaction to occur there must be a “degree of congruency between a patient’s expectations of ideal care and their perception of actual care received” (Messner & Lewis 2). Of course, there are other factors that can help create patient dissatisfaction. The health status of the patient can have an underlining effect on their perception of the care received. Those who are in more pain or in more serious conditions are less likely to find satisfaction in their level of care. When I was in the hospital the first time, I found I was in extremes amounts of pains from nerves in my spine spasms, or my left lung collapsing which contributed to my dissatisfaction. Even though there was nothing the nurses could do, I …show more content…
The most common complaint that patients make involves nurses unable/unwilling to make a personal connection (Messner & Lewis 81). Knowing that this is a main issue, hospitals and organizations can make the necessary changes to know their nurses are treating patients properly. Research that was conducted by Mayer and come of his colleagues came to the conclusion that “providing customer service training to emergency departmental medical staff dramatically improve patient satisfaction” (346). Mayer and his colleagues recognized the problem associated with patient dissatisfaction and conducted the necessary response to prove that when nurses are properly trained in customer service they can increase patient satisfaction and therefore increase the recovery rate of patients. Hospitals like Avera McKennan Hospital and University Health Centre in Sioux Falls began screening their nurses based more on attitude. Thomas Otten stated; “we realized we needed to start hiring for attitude first and foremost, rather than what’s on a resume” (46). Another cause of patient dissatisfaction revolves around patient’s feeling they are not receiving the right amount of care. This means that patients receive care from only an individual person, when they feel that a team of nurses and doctors should be tending to them. When I was in the hospital, I dealt with a variety of nurses and doctors who