Day Hospital Patient Satisfaction Case Study

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Day Hospital Patient Satisfaction Wake Forest Baptist Medical Center's mission is to improve the health of our region, state, and nation. Generating and translating knowledge to prevent diagnose and treat disease, training leaders in health care and biomedical science, and serving as the premier health system in our region, with specific centers of excellence recognized as national and international care destinations is their mission statement. ("Mission Statement - Wake Forest Baptist Medical Center," 2015).
Day Hospital is an observation unit that is located on 11 North Tower (NT), 5 Cancer Center (CC), and includes IV Infusion, which is also located on the fifth floor North Tower. On 11 North Tower, the unit consists of 26 outpatient
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The Joint Commission is the preeminent regulatory body overseeing health care quality and accreditation signifies that the organization meets the standards for practice. This accreditation influences the market perception, and engenders trust and confidence in the organization (Kelly, 2012, p. 61). The Center for Medicare and Medicaid Services promotes health and quality of life by preventing and controlling disease, injury, and disability. The Center for Medicare and Medicaid Services will not reimburse for services unless a hospital is accredited by TJC (Kelly, 2012, p. 40, 326). The Division of Health Service Regulation provides for the health, safety, and well-being of individuals through effective regulatory and remedial activities. ("NC Division of Health Service Regulation," 2015). Magnet hospital is a health care organization that has met the rigorous nursing excellence requirements, of the American Nurses Credentialing Center (ANCC), a division of the American Nurses Association (ANA). Magnet involves a voluntary credentialing process that represents the highest level of recognition the ANCC accords to a health care organization that provides the services of registered professional nurses (Kelly, 2012, p.

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