To approach this problem, I would first ask the Medical Director for the name of the department and its contact’s information. After retrieving the requested information, I would either have a face-to-face or teleconference meeting with my contact; depending on which is most convenient for him/her. During our meeting, I would ask for my contact’s reasoning as to why the department is experiencing downward trending patient satisfaction scores. Also, I want to know when were the downward trends discovered and have there been any attempts to reverse the trends. Then, I would ask the representative how are the patient satisfaction scores obtained and measured. To gain an understanding of the steps patients’ take to get care, the representative and I would walk through the process; beginning at a patient’s arrival to
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Since I may have a hard time reaching the physicians on my own, I would ask the Medical Director to setup a 10-15 minutes meeting with the doctors to discuss potential reimbursement issues due to having low patient satisfaction scores. Within this meeting, an open discussion is desired. The following questions would be asked of the group and each response quantified: (1) are you aware of the decreasing patient satisfaction scores, (2) are patients happy with the care you provide, (3) what is the reasoning behind the decrease, and (4) how would you improve the patients’ experiences. Finally I want to know how are the communication lines between them and the medical assistants, nurses, and technicians.
After gathering data from all of the healthcare providers, I would question the housekeepers why patients are unsatisfied with the provided services from the department. Housekeepers are frequently around staff, patients, and family members. They are sure to have overheard any complaints concerning the department. Essential to resolving this issue is the input from patients and their family
Since I may have a hard time reaching the physicians on my own, I would ask the Medical Director to setup a 10-15 minutes meeting with the doctors to discuss potential reimbursement issues due to having low patient satisfaction scores. Within this meeting, an open discussion is desired. The following questions would be asked of the group and each response quantified: (1) are you aware of the decreasing patient satisfaction scores, (2) are patients happy with the care you provide, (3) what is the reasoning behind the decrease, and (4) how would you improve the patients’ experiences. Finally I want to know how are the communication lines between them and the medical assistants, nurses, and technicians.
After gathering data from all of the healthcare providers, I would question the housekeepers why patients are unsatisfied with the provided services from the department. Housekeepers are frequently around staff, patients, and family members. They are sure to have overheard any complaints concerning the department. Essential to resolving this issue is the input from patients and their family