CQC has the right to visit an organisation announced or unannounced, therefore it is important for all service to be prepared at all time when CQC are coming to an organisation to inspect. The CQC come along with the team of inspectors depending on the service delivered by the organisation. REF
They get evidence data from documents, folders, service user’s records, positive stories, service improvement, training provided for the staffs. CQC also get information by talking to service users, families, staffs and carers in other for them to know if they are happy with the service they are receiving and how they can improve it REF.
For example if the service users complained about poor care they receive, rude staffs and lack of knowledge about …show more content…
CQC will then identify what the organisation has done well and how they can improve the service to be safe, effective, and responsive. REF
One of the challenges in implementing the audit is employee resistance, for example in some cases, employees resist change, they become comfortable with the way the business run. When there is a change in the organisation that changes their familiarity, sometimes some employees become upset and angry because they are used to doing their own routine. They don’t want to relearn their job or change the way they do things REF.
To overcome this challenges the organisation and the service providers need motivation to deliver good quality care and communication with staffs asking for their opinion on what need to be changed, Also, Acceptance and skills are important to make change happen and to learn new things to improve quality care, without this key instrument mentioned above an organisation might be struggling to adjust on a new level of change in improving quality and this will affect the people receiving the
They get evidence data from documents, folders, service user’s records, positive stories, service improvement, training provided for the staffs. CQC also get information by talking to service users, families, staffs and carers in other for them to know if they are happy with the service they are receiving and how they can improve it REF.
For example if the service users complained about poor care they receive, rude staffs and lack of knowledge about …show more content…
CQC will then identify what the organisation has done well and how they can improve the service to be safe, effective, and responsive. REF
One of the challenges in implementing the audit is employee resistance, for example in some cases, employees resist change, they become comfortable with the way the business run. When there is a change in the organisation that changes their familiarity, sometimes some employees become upset and angry because they are used to doing their own routine. They don’t want to relearn their job or change the way they do things REF.
To overcome this challenges the organisation and the service providers need motivation to deliver good quality care and communication with staffs asking for their opinion on what need to be changed, Also, Acceptance and skills are important to make change happen and to learn new things to improve quality care, without this key instrument mentioned above an organisation might be struggling to adjust on a new level of change in improving quality and this will affect the people receiving the