For my nurse leadership and mentoring clinical I choose to shadow Toni Mueller DNP, RN, CCRN, and Director of Clinical Functions for the Intensive Surgical Services Nursing Division (CVICU, SNICU, MICU, Burn Unit/clinic, 6JCP-med-surg neuro, and 4RC-med-surg cardiology) on June 18, 2015 from 0730-1630. Toni states that she arrives in the office between 0630 and 0700 Monday through Friday and generally heads home 1630-1730; per Toni’s request I arrive at 0730. When I arrived Toni was on the phone with a nurse manager that staff had an issue with a patient overnight, I minor staff assault and a verbally confrontational patient. Toni insured staff was ok and then went through appropriate steps to take with nurse manager (including what to put in an email and whom to notify). Toni had a busy day planned out, we discussed her role; she
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This time went quickly. Carmen is always saying that Surgery Specialty Clinic (SSC) is a good clinic that we have good staff, after just I couple hours with her I realize she is correct--Dermatology Clinic requires much more hands on managing. Carmen spends a good deal of time in staffing of Derm. Clinic, she does not really staff in SSC as we nurses cover each other well and show up to work as scheduled. As a clinical manager Carmen deals much more with the day to day management issues--staffing, equipment resources, disgruntled personal (physicians, clerks, nurses, medical assistants) and patient/guest issues (wait time, satisfaction). Carmen must meet and develop budgets (thank heavens that is done until next winter) and is always looking for ways to improve the clinic, even if it is rearranging the lay out of the furniture. I have always enjoyed Carmen as a nurse manager; she is open to suggestions and always seems delighted when I have come up with
This time went quickly. Carmen is always saying that Surgery Specialty Clinic (SSC) is a good clinic that we have good staff, after just I couple hours with her I realize she is correct--Dermatology Clinic requires much more hands on managing. Carmen spends a good deal of time in staffing of Derm. Clinic, she does not really staff in SSC as we nurses cover each other well and show up to work as scheduled. As a clinical manager Carmen deals much more with the day to day management issues--staffing, equipment resources, disgruntled personal (physicians, clerks, nurses, medical assistants) and patient/guest issues (wait time, satisfaction). Carmen must meet and develop budgets (thank heavens that is done until next winter) and is always looking for ways to improve the clinic, even if it is rearranging the lay out of the furniture. I have always enjoyed Carmen as a nurse manager; she is open to suggestions and always seems delighted when I have come up with