Kaiser Permanente: A Case Study

Decent Essays
You shared your dissatisfaction with the care you have received from Kaiser Permanente. You stated that on August 24, 2016, you had a Magnetic Resonance Imaging (MRI) scan done at Banner Health. On September 9, 2016, you were informed by Kaiser Permanente, the image completed at Banner Health was done incorrectly and a second MRI was needed. You have requested for file a formal complaint. In addition, you have asked for the second MRI charges in the amount of $158.73 be adjusted off of your account.

We have documented and shared your experience as well as your detailed concerns that you provided in your complaint. Based on the review of your complaint, your complaint has been shared with the appropriate leadership at the Nurse Manager

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