1. Cheerfully answer your telephone and any telephone lines to which you are assigned. Assume that each of the calls received are important.
2. Use a cordial but businesslike tone when answering the telephone.
3. Listen carefully to the caller’s message. Even though the call may seem insignificant to you, it is probably very significant to them.
4. If a person ask for you by name, you should respond appropriately by saying “This is him,” or “This is her.”
5. If the person requested is unavailable, ask the caller if you may transfer their call to whoever is available.
6. If the caller’s response is positive, transfer the call to whomever can help the caller.
7. If the caller prefers to talk only to the person who is originally
2. Use a cordial but businesslike tone when answering the telephone.
3. Listen carefully to the caller’s message. Even though the call may seem insignificant to you, it is probably very significant to them.
4. If a person ask for you by name, you should respond appropriately by saying “This is him,” or “This is her.”
5. If the person requested is unavailable, ask the caller if you may transfer their call to whoever is available.
6. If the caller’s response is positive, transfer the call to whomever can help the caller.
7. If the caller prefers to talk only to the person who is originally